Andrew Baker

Experience

• 

  Telecom New Zealand

  Jun 1998 - Jun 2005

  Various

  I held many positions over the 7 years I worked for Telecom New Zealand starting as a Mall Kiosk Manager progressing to be a Sales Administrator, Senior Customer Service Rep & Account Manager.-Updated Monthly sales catalogs for internal and external distribution.-Supported busy out-bound Corporate Sales team.-Managed a mall kiosk with a staff of 3 employees.-Managed medium enterprise Business accounts.-Supervised and trained junior staff.

• 

  Integra

  Jan 2008 - Sept 2013

  -Appointed as Team Leader in May 2013-Communicate with internal and external customers to establish clear project requirements and schedules.-Responsible for the design of Data and Voice circuits for customer projects-Coordinate with internal and external vendors and contractors to complete projects that meet or exceed the requirements on schedule. -Communicate with internal and external customers to establish clear project plans and time lines.-Work multiple unrelated projects with varying time lines to completion.-Identify potential risks and issues within projects and take steps to eliminate or minimize impacts.-Coordinate with internal and external vendors and contractors to complete projects as ordered and on time. -Support multiple Account Executives, and Sales Management requests for customer eligibility based on location.-Review and validate that contracts meet internal company requirements and match customer expectations.-Generate work orders from signed agreements accurately and in a timely fashion to ensure a positive customer experience upon installation.

  • Circuit Designer

    Apr 2012 - Sept 2013

  • Customer Project Coordinator

    Sept 2008 - Apr 2013

  • Sales Coordinator

    Jan 2008 - Sept 2008
• 

  Astound Wholesale

  Sept 2013 - now

  Leads a team of Wholesale Offer Managers, overseeing their performance and development.Monitor quote and ordering trends to ensure the ongoing success of the Wholesale Team.Develop and maintain a pricing strategy for Wholesale products to optimize profitability and competitiveness.Spearhead the creation of automation tools, enabling the Wholesale team to efficiently manage high volume transactional quoting and ordering processes.Recognized with the 2019 MVP Innovation Award for developing automation tools, enhancing team productivity and efficiency. Show less • Developed pricing strategy for wholesale products• Created and maintain automation Tools for the Wholesale Transactional team to enable high volume of quotes and orders to be processed• Established a vendor management policy to provide a strategic approach to network sourcing.• Responsible for sourcing of Dark Fiber, E-LAN, and Wavelength services for both internal backbone and customer WANs from a variety of carriers, LECs, MSOs and Fiber aggregators.• Worked with Wholesale Partners to help solve their network needs.• Review circuit performance reports to identify problem circuits and suppliers and work with our partners to resolve any on going issues. • Identify opportunities to improve performance while saving costs by switching to alternative suppliers.• Negotiate lease and IRU deals with suppliers and customers. Show less

  • Manager, Offer Management

    Nov 2019 - now

  • Senior Wholesale Offer Manager

    Nov 2017 - Nov 2019

  • Wholesale Offer Manager

    Sept 2013 - Nov 2017
• 

  Astound Business Solutions

  Jan 2025 - now

  Manager Channel Sales Support

  Leads a team of Channel Sales Support Professionals, overseeing their performance and development.Monitor quote and ordering trends to ensure the ongoing success of the Channel Sales Team.Develop and maintain a pricing strategy for Channel products to optimize profitability and competitiveness.Spearhead the adoption of automation tools, enabling the Channel team to efficiently manage high volume transactional quoting and ordering processes.