
Alexia N.
Customer Support

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About me
Backpacks & Technical Apparel | Product Design and Development Direction | User-Centric Design Advocate ♾️
Education

Escuela Normal N°6 "Vicente López y Planes"
2014 - 2018Bachelor's degree Garment Manufacturing 8,45 / 10
Instituto San Agustín
2005 - 2007High School Studies Social Sciencies 8,96 / 10Activities and Societies: Article Writer for the School Newspaper (2004-2005)

Universidad de Buenos Aires
2012 - 2018Fashion Design
Universidad de Buenos Aires
2008 - 2010Sociology
Experience

Teleperformance
Dec 2007 - Mar 2008Customer SupportSummer job: Call Center Customer support for US market East coast. This enhanced my english skills to a different level.

IBM
Jan 2010 - Jan 2012Customer SupportDistrict Specialist: US East Coast for General motors Project, .Reporting to GM Service and Regional Managers from the US (States of VT,NJ,NY).

Cabulera & Chinaski
Jan 2012 - Jan 2016Designer and OwnerDevelopment of two consumer-oriented brands:-Cabulera: Specializing in women's fashion.-Chinaski Baúles Diarios: Focused on textile bags.Key Responsibilities:-Conducting research on current trends.-Crafting moodboards to guide brand aesthetics and collections.-Developing patterns and technical specifications.-Overseeing the creation of samples.-Managing and supervising suppliers and manufacturers.-Handling sales both online and through physical stores, catering to retail and wholesale customers.-Creating and managing content on social media platforms.-Directing art concepts for photoshoots, post-production photo editing, and designing catalogs. Show less

Despegar.com
Jan 2012 - Jan 2013Customer SupportDespegar.com: one of the largest online travel companies in Latin America.Supporting customers with flight tickets, car rentals and cruises reservations.

Asociación Argentina de Cirugía
Jan 2015 - Dec 2018Scientific Comitees and MKT SecretaryAsociación Argentina de Cirugía (AAC), the scientific institution dedicated to the field of surgery, fostering research, education, and professional development for surgeons and medical professionals. Key Responsibilities:-Organized workshops and events, overseeing financial planning and generating annual budget and income reports.-Managed online courses campus operations.-Created visual advertisements for various social media platforms.-Coordinated marketing strategies through social media and email mkt for events, scholarships, grants, and courses. Show less

AYRES
Jul 2018 - Aug 2018InternSupporting AYRES-TROSMAN Team rotating within the following departments:Product Development, Sampling and Trims department, Marking, Cutting, Showroom and Quality Control.

AN Product Design
Jan 2019 - nowProduct Design Consultancy - Textile Apparel and AccessoriesDesign & Production Consultancyhttps://nollialexia.myportfolio.comProduct design and Development, remotely worldwide:- Product Design Direction- Product Development Overseeing in communication with overseas suppliers- Technical Documentation: for sample and mass production processes- Raw Material, Lab dips, Fabric, Prototype review- Range Plan Design - Collection Proposal

AYRES
Jan 2019 - Sept 2019Product Development TechnicianAfter my internship, I joined AYRES-TROSMAN team in-house within PD Department.Categories: Womenswear - Casual - Atheleisure - Tailoring•Acquired a deep understanding of the operational dynamics of mass-market production.•Gained valuable insights into high-end product quality standards and supply chain processes.•Constant collaboration within PD (4 in-house seamstresses, 4 pattern-makers) and with other departments: mainly Design and Production.Main Achievements:-Providing raw material consumption calculations to support the Purchasing team in making well-informed buying decisions.-Supervising and granting the final sign-off for each product Tech Pack which kickstarted its Bulk Production order: on average of 4 a day, that is 80 new SKUs, products/monthly basis.Other key responsibilities, per each product:-Performing sewing patterns adjustments-Pattern grading and pattern adjustments for all Product Line in CAD -Developing Sample and PPS Prototypes cutting orders, overseeing their execution by Production team in-house.-Executing material and finished product wash and shrinkage tests.-All products POM and BOM development.-Update flat sketches according to Bulk PP Sample.-Generating markings and cutting orders for Bulk production orders in CAD (Audaces) Show less

Trosman S.A.
Jan 2019 - Sept 2019Product Development TechnicianTROSMAN was a high-end alternative brand belonging to Ayres portfolio.Same responsibilities as for Ayres Brand:Categories: Womenswear - Atheleisure - Tailoring•Acquired a deep understanding of the operational dynamics of mass-market production.•Gained valuable insights into high-end product quality standards and supply chain processes.•Constant collaboration within PD (4 in-house seamstresses, 4 pattern-makers) and with other departments: mainly Design and Production. Show less

Boolanga Business
Feb 2022 - nowWYB provides solutions to the Food delivery players worldwide. They streamline and optimize the production, logistics, and marketing of premium food delivery gear, reducing costs and freeing up businesses to focus on their core operations.Main achievements:-Substantial cost savings in sample development from overseas suppliers through thorough Tech Packs implementation.-'Survey Team' founder: conducting surveys among food delivery couriers across 14 countries, obtaining valuable market and product insights as a result.Also moderating our first "Focus Group" in Barcelona.-Redesigning our main products and launching them in EU-Develop brand guidelines. Establish the new visual identity for the company. -Product compliance initiativesKey responsibilities:-Designing and developing technical garments, food delivery bags, and accessories.-Ensuring active and efficient communication with international suppliers overseas.-Developing product tech packs including flat sketches, size charts, measurement points, bill of materials, product construction details, and print and labeling specifications.-Conducting research on international standards to ensure quality, sustainability, and performance.-Overseeing sample requests, monitoring their progress, and collaborating on bulk order production and follow-ups. Show less
Product Design and Development Manager
Aug 2024 - nowSenior Product Design and Development Specialist
Jan 2024 - Aug 2024Senior Product and Graphic Design Specialist
Aug 2023 - Jan 2024Product Development Specialist
Feb 2022 - Aug 2023
Licenses & Certifications

Garment Manufacturing
TSPIndumentaria ENS6Dec 2018
Textile Design
Natasha SpitzerJan 2019
First Certificate Examination
University of CambridgeJul 2007
TOEFL 107/120
ETSJan 2022
Fotografía Integral
Escuela de fotografía MOTIVARTEMar 2013
Graphic Design
IAC Instituto Argentino de ComputaciónJan 2007
Honors & Awards
- Awarded to Alexia N.Participación en exposición - CMD - Dec 2018 Trabajo Final. Introducción al Proyecto, Cátedra Fiorini - Camargo. Seleccionado para participación en exposición de la Cátedra en CMD - Centro Metropolitano de Diseño.10 de diciembre, 2018.https://www.facebook.com/dit.fadu.uba/photos/a.151610368606987/606516073116412/?type=3&theater
- Awarded to Alexia N.Participación en exposición - Tecnópolis y Centro Cultural de la Ciencia - Mar 2017 "Tramas textiles portantes"Trabajo seleccionado para participación en exposiciones. Medios Expresivos 2, Cátedra Lisman."Ciencia y Moda". Ministerio de Ciencia, Técnópolis - Posadas, Misiones.https://www.facebook.com/dit.fadu.uba/photos/pcb.300396967061659/300395997061756/?type=3&theaterCentro Cultural de la Ciencia. C3. Noviembre 2016https://www.facebook.com/catedra.lisman/photos/a.1628181747465401/1893648470918726/?type=3&theater
Volunteer Experience
Group Event Coordinator
Issued by "Hadas" Contemporary Dance School on Dec 2012
Associated with Alexia N.
Languages
- inInglés
- esEspañol
- itItaliano
- frFrancés
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