Steven Waters

Experience

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  Overton's

  Jan 2003 - Aug 2013

  • Gander Tech and Firearm Technical Sales Supervisor

    Mar 2007 - Aug 2013

  • Technical Sales Supervisor | Technical Sales Representative | Telephone Sales Representative

    Jan 2003 - Jan 2011
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  Camping World

  Aug 2013 - May 2019

  Contact Center Director

  Align the customer service vision with the business strategy, as well as anticipate problems and resolve unforeseen events that affect the customers’ experienceEnhance customer experience by being the voice of the customer and providing customer service thought leadershipLead and develop direct and indirect reports utilizing effective leadership development and communication skills while establishing expectations and goals for the department

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  One Source Communications

  May 2019 - Nov 2023

  One Source Communications (OSC) helps businesses simplify a complex technology world. We generate triple-digit return on investment through contract negotiation, portfolio optimization, and ongoing expense management. We provide 24/7 helpdesk, procure and provision telecom/IT, handle all service requests, and manage property acquisition/divestiture. Our approach empowers businesses to focus on customers and revenue-generating activities. SOLUTIONSCommunication Lifecycle Management (CLM - wireline) and Managed Mobility Services (MMS - mobile): tiered service offerings on sourcing & procurement, portfolio optimization, ongoing expense management, advance bill payment, usage optimization, cost recovery, service & support, and helpdesk.Office-as-a-Service: we manage all aspects of your IT products and services and craft a suite of offerings specifically tailored to your business needs. You bring the people and office space; we will bring everything else.ABOUT ONE SOURCE• 20% | Average annual savings in telecom spend • 99% | Client retention rate with average tenure of 9 years• 20,000+ | Active locations under management• 1,000,000+ | Assets and devices under management Show less

  • Associate Director, Business Analysis

    Oct 2022 - Nov 2023

  • Manager, Customer Success

    Sept 2020 - Oct 2022

  • Sr Customer Success Manager, Team Lead

    Oct 2019 - Sept 2020

  • Customer Success Manager

    May 2019 - Oct 2019
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  Hyster-Yale Group

  Nov 2023 - now

  Telemetry Commissioning Manager, Emerging Technology