Arvind Gupta

Experience

• 

  Accenture

  Jan 2004 - Jul 2020

  • Managed an application supporting patients in accessing drug and financial assistance from various pharmaceutical companies such as BMS, AZ, and Novartis for complex therapies. This involved utilizing platforms like Sales Cloud, Service Cloud, Health Cloud, Mule, and Informatica.• Oversaw a complex application where availability for all functions was critical to business and patient needs. Collaborated with the team to address major issues, stabilize ongoing concerns, and reduce incidents by 50% within a year. In the second year, optimized team size by 50% to further reduce delivery costs. • Beyond client deliverables, actively engaged in various phases of life sciences deals including RFP response, estimations, solutioning, orals, and negotiations. Assumed different roles such as Solution Architect and Technical Architect as needed. Show less • Collaborated closely with Marriott's IT and business teams to migrate and transform a Siebel-based application into Salesforce Sales Cloud. This application streamlined tracking across all phases and activities associated with hotel or property construction or renovation.• Led the team in application building, data migration, DevOps setup, technical architecture, and solutions implementation for deploying the Sales Cloud application in property and project management.• Managed client expectations in a challenging environment where the client aimed to replicate legacy system features in the new system from its initial release. Successfully advocated for the adoption of innovative methodologies and approaches. • Despite facing three go-live postponements, successfully delivered the project, meeting user expectations. Show less • Led a team of over 150 members distributed across 6 delivery center locations worldwide, providing 24/7 support in 8 languages to deliver Platinum, Gold, and Bronze levels of service for Sales and Marketing operations. • Oversaw Application Development, Operations, and Testing activities for more than 100 applications utilizing platforms such as Veeva, Salesforce Service Cloud, Salesforce Sales Cloud, Informatica, .NET, and Siebel, among others.• Managed the support for the SFDC Alcon Envision Application, deployed across 60+ countries, ensuring seamless support for new features and the onboarding of new countries onto existing features. Successfully facilitated major country launches and enabled smaller countries without significant disruptions. • Established the Global CLM service for CLM uploads on various Veeva (SFDC) Orgs, designing the service using a per-request charge model. • Estimated and executed the Siebel upgrade (6.1 to 8.1) for the Sandoz contract business.• Held accountability for service quality and performance, ensuring that future demand from growth and projects was understood and integrated into capacity plans for all associated systems. Show less • Progressed from a developer to a team lead/associate manager role, responsible for developing code, offering technical solutions, and conducting code reviews for applications utilizing technologies such as VB, Siebel-EIM, ASP, .Net, Oracle, and SQL Server. • Prior to relocating to the USA, effectively managed a team of over 75 FTEs for one year, overseeing work across various applications including Sales Works, Animal Health, and Consumer Health. Technologies employed included Siebel, .Net, Business Objects, Qlik, Tableau, and Informatica, among others. Show less

  • Life Science - AmerisourceBergen | Delivery Lead & SFDC Practice Solution Lead

    Sept 2018 - Jul 2020

  • Hospitality - Marriott | SFDC Technical Architect, Data Migration Lead

    Oct 2017 - Sept 2018

  • Life Science - Novartis, Sandoz, Alcon | Commercial IT - NA Delivery Lead

    Mar 2011 - Oct 2017

  • Life Science - Pfizer | Associate Manager

    Jan 2004 - Feb 2011
• 

  Accenture

  Dec 2021 - Jul 2023

  Consumer Goods - SGWS | Sr. Solution Architect

  • Spearheaded solution development for the spirit beverage distributor client SGWS, encompassing Hybris sales, service, consumer, and marketing cloud. • Oversaw a team of over 50 members, providing technical delivery guidance to ensure the achievement of end customer objectives. This involved coordinating five Agile Release Trains (ART) operating on a two-week agile delivery model.

• 

  Accenture

  Sept 2023 - Feb 2024

  Healthcare - Labcorp | SFDC Application & Data Architect

  • Collaborated with the sales team to prepare responses for RFPs, Orals, and Estimations for the second phase of the application. • Led the design of the application to facilitate the onboarding of six new lines of business, ensuring process harmonization and adoption of the new design by the new LOBs. • Designed integrations utilizing web, Data Stage ETLs, and IBM API Connect as middleware.• Led CRMA dashboard development and designs