Ahmed Hassan

Experience

• 

  Alexandria Petroleum

  Jul 2009 - Aug 2009

  Trainee

  I've been trained as a Telecommunications Engineer

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  Telecom Egypt

  Jul 2010 - Aug 2010

  Trainee

  I've been trained as a Telecommunications Engineer

• 

  Orascom Trading

  Dec 2012 - Jan 2013

  Trainee

  I've been trained as a maintenance Engineer

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  Information Technology Institute (ITI)

  Oct 2013 - May 2014

  System Administrator

  Responsible for installation/configuration, operation,upgrading and maintenance of systems hardware andsoftware and related infrastructure.

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  Huawei Technologies

  May 2014 - Apr 2016

  Technical Support VAS Engineer

  Working as IN Engineer in NGIN ProjectResponsible for maintenance and upgrade of NTS(Number Translation Service), PPS(Pre Paid Service)and VMS(Voice Message Service)I am dealing Daily with the following technologies in my system:- SUSE Linux Operating system - Oracle Database- SIP and ISUP signaling protocols and its important messages - Veritas Cluster Manager

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  Vodafone Shared Services Egypt (VSSE)

  Apr 2016 - Jul 2017

  Enterprise Applications Support Engineer

  Second Line Enterprise Applications Support Engineer- Responsible for deployment, maintenance, upgrade and decommissioning of VDM (Vodafone Device Manager) Service. - Very good knowledge of Vmware vCenter, mysql database and RHEL6.- Troubleshooting & fixing all infrastructure issues which may affect service performance such as CPU and memory issues. - Updating technical documentation and our team’s knowledge base, and utilizing it to solve incidents and problems.- Ensure that all incidents are solved within the agreed SLA. Show less

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  Huawei Technologies

  Jul 2017 - Feb 2018

  Senior Value Added Service (VAS) Technical Support Engineer

  Responsible for all operation and delivery tasks related to Ring Back Tone (RBT) service- Hardware installation of RBT Racks- Installing service software- Integration with external interfaces like HLR and Charging nodes.- Perform acceptance test procedure for all service features- O&M the service after delivery.- Manage Suse linux OS, Oracle DB, HACS Clustering, FusionSphere Openstack.- Manage operating system configuration and file systems.- Monitor and maintain operating system,DB and application log files.- Recommend operating system updates and configuration modification.- Apply operating system and application patches as required. Show less

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  Ericsson

  Feb 2018 - Oct 2018

  Value Added Service (VAS) Operation Support Engineer

  Support Etisalat Egypt managed service VAS nodes with the below responsibilities:- Second level operations for multi-vendor services like SMSC, USSD, VSIM, ADC, VSMS, VMS, MCN, LBS, Collect Call, Call Filter, and Antispam.- Maintenance of Redhat OS and database servers like Oracle, MySQL and Sybase for different platforms.- Extract needed statistics through automated tools and create the related reports.- Monitor the service through automated health check tools to ensure early problem detection and secure all running services.- Handling both hardware and software acceptance for newly integrated nodes/services.- Troubleshooting network abnormalities and providing solutions within the agreed SLA Show less

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  _VOIS

  Nov 2018 - now

  Analytics Technical Lead - Support in Splunk integration, deployment, configuration, maintenance and upgrade.- Maintain Splunk infrastructure and ensure high availability / disaster recovery configuration.

  • Analytics Technical Lead

    Nov 2022 - now

  • Senior Systems Engineer

    Nov 2018 - Dec 2022