Experience

• 

  Telus international europe

  Feb 2016 - Nov 2016

  Travel advisory

  Working in outsourcing company as customer support for Air France, KLM and Delta - making new reservation of flights, changing reservation in Amadeus, providing information about client's travel etc. - active handling of incoming calls and emails from passengers and travel agents as well.

• 

  Kiwi.com

  Jan 2017 - now

  Person in this role needs to have huge GDS knowledge to be able to help the colleagues with their inquires. It includes not only the support of team members but the communication with ticketing partners as well where the professional insight is needed. GDS Ticketing & Process Specialist play the crutial role in terms of improving existing processes and making clear that processes are understandable. Promotion which brings me new challenges. If it is needed, Trainer on Demand provides additional training for his/her current colleagues or even for new team members. It can be connected with just work in GDS, mainly ticketing transactions, or even with some update of procedures. Trainer on Demand trains not just European colleagues, but has even opportunity to train newbies or current team members in vendor sites. Promotion which gives agent more responsibility. Agent still handling the same requests as he/she is used to but right now needs to solve more complicated cases, such as name correction, processing of flight changes and refunds in Amadeus, Galileo and Farelogix. Handling customers requests connected with reservations which has been made via GDS (Amadeus, Galileo) and Farelogix. The requests can be various - ticketing, refund calculation, cancellation, flight change, special services etc. In some cases the active communication with airlines is needed.

  • Content Operations Manager

    Jul 2022 - now

  • GDS Ticketing & Process Specialist

    Feb 2019 - Jun 2022

  • GDS Ticketing Agent/Trainer on Demand

    Apr 2018 - Jan 2019

  • GDS Ticketing Agent

    Oct 2017 - Mar 2018

  • GDS Specialist

    Jan 2017 - Sept 2017