Experience

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  Atlantic & caribbean roof consultants

  Jul 2002 - Aug 2004

  Office manager

  Management of office and staff; Responsible for executive level support and scheduling, proposals, presentations, advertising/marketing, roof plan (CAD) /architectural drawings and submittals, roof system testing reports (including Moisture Surveys, Bell Chamber Tests, Bonded Pull Tests, Fastener Pull Tests, Tile Uplift Tests, Drainage Surveys, and Visual Surveys, etc.), work in association with Roofing Manufacturers & Miami-Dade County for Product Approvals and Testing, accounts payable, accounting, collections, financial statements, payroll, clerical, basic office duties, computer photography, travel arrangements, purchase orders, clerical, basic office duties, and customer service. Show less

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  Atlantic roof corporation

  Aug 2004 - Feb 2009

  Project manager / service manager / marketing manager

  Plan, develop, coordinate and manage the progression of all departmental functions concerning the service, repairs, and maintenance of all clientele including, but not limited to: scheduling, inspections, work orders, invoices, material requisitions, high call volume, database management, management of service department staff, as well as many other responsibilities. Assisted in coordinating and managing all production workload throughout the course of the project, including, but not limited to: Notices, RFIs, Change Orders, Contract Review, Permit Applications/Inspections, AIA Financial Documents, as well as numerous other procedures.Marketing, procurement, and development of new customer database through brochures, mailings, advertising, and assisted with company's website development (www.atlanticroof.com). Determined the demand for services offered, developed pricing strategies for the demands, and then provided valuable information to potential clientele, while ensuring customer satisfaction. Show less

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  Sunlast metal and solar

  May 2010 - now

  Operations manager

  Managed daily operations of entire company. Sales, Estimating, Marketing, Office/Clerical, Scheduling of Projects, and Purchasing are just a few of the many duties I was responsible for. Lead a team of 8 in the manufacturing of numerous types of metal roofing panels for Architects, Engineers, General Contractors, Roofing Contractors, and Building/Home Owners. Increased sales from a $100K monthly average to over $250K monthly average.

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  Hawthorn retirement group

  Jul 2013 - now

  Assistant facilities manager

  As the Assistant Manager Couple (Husband & I), we handled all facets of Facility Management, including but not limited to: Sales/Marketing, Purchasing, Operations, Vendor Relations, Rent Collection, Expense, Budget and Census Reporting. We maintained a positive “Home” atmosphere and lifestyle for the facility’s senior citizen residents with integrity, hospitality and compassion while ensuring a productive, safe and professional work environment for all employees. We also fostered a collaborative management and support team by promoting a positive community image which increased our occupancy from 65% to 80% within a matter of a few months. Other Contributions:Facility Management – Maintained all facets of a 135-Unit facility (one of the largest within the company) and its 25+ employees, including, but not limited to developing and maintaining staff that provides quality service and ensures resident satisfaction (Hiring, Training, Scheduling, Discipline, Discharge, etc.)Emergency Response – Responded to Emergency Calls (E-Calls), evaluated the residents’ needs, and took appropriate actions to ensure astute attention to their specific emergency.Accounting – Submitted reports, invoices and other financial documents in accordance with company guidelines.Census – Developed techniques designed to attain 100% occupancy through special events, community relations, facility tours and direct inquiry calls.Resident Relations – Assessed resident satisfaction through continued personal interactions and responding to complaints in a timely manner.Food Services - Ensured efficient operation of 152 Seating Dining Room (3 Meals per Day) & assisting the executive chef in budget, inventory control, reporting and maintaining a clean and food safe kitchen.Maintenance – Ensured day-to-day Building & Ground Maintenance issues are addressed in a timely manner. Show less