
Timeline
About me
Customer Service | Administration | Human Resources
Education

Bow valley college
2020 - 2021Administrative assistant certificate administration a+-Gained both technical and professional skills that meet dynamic business requirements.-Provided me with the skills to thrive in an office environment that is rapidly changing and growing. -Learned the fundamentals of accounting concepts and overall accounting operations including planning, controlling, budget preparation, and monitoring. -Improved my effectiveness in time management through organization, prioritization, and delegation.
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Nait (northern alberta institute of technology)
2016 - 2018Diploma human resources management/personnel administration, general-Spoke and presented in front of classmates and Instructors.-Adapted to a leadership role within several group projects.-Excelled in the area of management and decided to specialize in Human Resources Management.-Developed public speaking skills and improved on communication skills.

University of alberta
2014 - 2016Bachelor of arts in recretion, sport and tourism and open studies-Developed the skills to write a well done, proper analytical essay.-Gained insight into what I wanted to go into for a career-Researched for several different papers and reports that I had to complete during these 2 years.
Experience

The glencoe club
Jan 2010 - Jun 2014Physiotherapy receptionist• Scheduled appointments for members with the Physiotherapists and Doctor when they had available times to see patients.• Organized and put away current and discharged files.• Collected files for that day, which each physiotherapist would need to reflect on from previous visits or use to add a new consultation form in regard to a new injury.• Wrote up receipts for the members if they asked or needed to be billed for their previous visits.• Reorganized and cleaned the clinic so that the physiotherapists wouldn't have extra tasks to complete and would stay organized throughout their busy day. Show less

The calgary stampede
Jun 2010 - Jul 2010Accreditation assistant• Provided ID and Access Cards to the volunteers, employees, security, entertainment, and anyone else who needed/paid for an access card.• Audited the ID and access cards before they were given out to their owners.• Carried out any changes that needed to be made on cards due to them not having the proper access.• Participated in staff meetings with other departments to go over deadlines and project performances.

The calgary stampede
Jun 2011 - Jun 2014• Validated tickets for events and concerts.• Directed people to their seats and to any other amenities they needed.• Provided people with as much information as I could when asked questions.• Suggested people go talk to another usher or head usher when I could not answer their questions. • Provided ID and Access Cards to the volunteers, employees, security, entertainment, and anyone else who needed/paid for an access card.• Audited the ID and access cards before they were given out to their owners.• Carried out any changes that needed to be made on cards due to them not having the proper access.• Participated in staff meetings with other departments to go over deadlines and project performances.
Year Round Usher
Sept 2010 - Jun 2014Accreditation Assistant
Jun 2011 - Jul 2011

Atmosphere
Dec 2012 - Jan 2014Sales associate• Sold outdoor clothing and equipment to customers.• Explained all the information I knew about the products sold and answered any questions they had in regard to these products.• Performed transactions at the till when a customer decided on the product they wanted to buy.• Reorganized and cleaned the store when there were no customers that I could help.

Ymca camp chief hector
Jul 2013 - Aug 2013Camp counselor• Acted as a stand in parent for a couple of weeks at a time for kids in my group.• Led my group to many different activities that we participated in every day.• Facilitated group trips away from camp either hiking, canoeing or horseback riding.• Provided our kids with the best experience they could have in the outdoors.• Spoke to my group about my past experiences at camp and how amazing the outdoors are.

Ymca calgary
Nov 2013 - Jun 2014Lifeguard/swim instructor• Supervised the pool to make sure that patrons were portraying safe actions in and around the pool area and reduced the risk of any dangerous events occurring which may end in an injury or fatality.• Attended and provided medical assistance to any injury that occurred and called 911 if injury was severe enough.• Saved a patron and performed any medical procedures, such as CPR if needed, when someone was drowning.• Facilitated water tests and completed side tasks, which needed to be finished before the end of the day.• Instructed people of all ages how to swim at different levels. Show less

Ymca camp chief hector
Jul 2014 - Aug 2014Camp counselor• Acted as a stand in parent for a couple of weeks at a time for kids in my group.• Led my group to many different activities that we participated in every day.• Facilitated group trips away from camp either hiking, canoeing or horseback riding.• Provided our kids with the best experience they could have in the outdoors.• Spoke to my group about my past experiences at camp and how amazing the outdoors are.

University of alberta athletics
Sept 2014 - Mar 2019Event staff• Sold tickets and beer to customers at the varsity games.• Validated tickets for people to come watch these varsity games.• Set up the A frames and make sure everyone in the crowd is being safe while working security at games.• Operated the music and did score keeping during volleyball and basketball games• Executed my job as a goal judge or penalty box person during hockey games.

University of alberta campus recreation
Sept 2014 - Jan 2015Equipment room and time keeper• Assigned equipment to hockey players in the university's recreational hockey league.• Recorded the player’s attendance for each game.• Managed the time keeping and score of all recreational hockey games.• Wrote down the penalties, goals, assists, and suspensions on the timekeeper sheet.

University of alberta aquatics
Jan 2015 - Jun 2019Lifeguard/swim instructor• Supervised the pool to make sure that patrons were portraying safe actions in and around the pool area and reduced the risk of any dangerous events occurring which may end in an injury or fatality.• Attended and provided medical assistance to any injury that occurred and called 911 if injury was severe enough.• Saved a patron and performed any medical procedures, such as CPR if needed, when someone was drowning.• Facilitated water tests and completed side tasks, which needed to be finished before the end of the day.• Instructed people of all ages how to swim at different levels. Show less

Crowfoot wine & spirits
May 2015 - Nov 2015Sales cashier• Sold alcoholic and non-alcoholic beverages to customers.• Explained all the information I knew about the products sold and answered any questions they had regarding these products.• Provided customers with associates who knew more about the product when I didn't have enough information to answer their questions.• Performed transactions at the till when a customer decided on the product they wanted to buy and checked ID to make sure that customers were of legal age or older.• Reorganized and cleaned the store when there were no customers that I could help. Show less
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Vecova centre for disability services and research (vecova)
Jun 2015 - Aug 2015Lifeguard/swim instructor• Supervised the pool to make sure that patrons were portraying safe actions in and around the pool area and reduced the risk of any dangerous events occurring which may end in an injury or fatality.• Attended and provided medical assistance to any injury that occurred and called 911 if injury was severe enough.• Saved a patron and performed any medical procedures, such as CPR if needed, when someone was drowning.• Facilitated water tests and completed side tasks, which needed to be finished before the end of the day.• Instructed people of all ages how to swim at different levels. Show less

The glencoe golf & country club
Apr 2016 - Aug 2016Waitress• Served food and drinks to members and guests in the clubhouse, on the patios, and at banquets.• Provided members and guests with the best dining experience I could give them.• Handled any extra needs the members or guests needed to the best of my abilities.• Informed them that I would ask a supervisor or manager to help me out when I could no longer meet their needs.• Handled cash and debit or credit while using a POS system.

Ymca calgary
Apr 2016 - Aug 2016Lifeguard/swim instructor• Supervised the pool to make sure that patrons were portraying safe actions in and around the pool area and reduced the risk of any dangerous events occurring which may end in an injury or fatality.• Attended and provided medical assistance to any injury that occurred and called 911 if injury was severe enough.• Saved a patron and performed any medical procedures, such as CPR if needed, when someone was drowning.• Facilitated water tests and completed side tasks, which needed to be finished before the end of the day.• Instructed people of all ages how to swim at different levels. Show less

The glencoe golf & country club
May 2017 - Aug 2017Waitresss• Served food and drinks to members and guests in the clubhouse, on the patios, and at banquets.• Provided members and guests with the best dining experience I could give them.• Handled any extra needs the members or guests needed to the best of my abilities.• Informed them that I would ask a supervisor or manager to help me out when I could no longer meet their needs.• Handled cash and debit or credit while using a POS system.

O'byrne's irish pub
Jun 2018 - Apr 2019Waitress• Served food and drinks to customers.• Provided customers with the most authentic Irish Pub experience I could give them.• Handled any extra needs the customers needed to the best of my abilities.• Informed them that I would ask a supervisor or manager to help me out when I could no longer meet their needs.• Handled cash and debit or credit while using a POS system.

Government of alberta
Jul 2018 - Jun 2019Records technician• Transferred paper files into electronic files.• Collected data from files to put it into a special online program specific for my unit.• Increased my knowledge of Microsoft Excel.• Screened projects and organizations to make sure the information/files we had on have on hand are valid and up to date.

Aramark & tc energy
Jul 2019 - Dec 2020Main reception• Organized and assisted with room bookings and set-ups for employees.• Facilitated the sign in process for guests and coordinated the pick-up process with their TC Energy Contacts.• Increased my knowledge of the SAP program while working both main reception and executive reception.• Logged statistics for daily inquiries and room bookings and transferred them into an excel spreadsheet.• Answered questions and directed the public to where they needed to go.

Government of alberta
Aug 2021 - nowReceptionist
Licenses & Certifications

Proserve
Alberta gaming and liquor commissionDec 2019
Non-gdl drivers licence
Government of albertaMay 2016
Standard first aid, cpr and aed
St johns ambulanceSept 2019
Volunteer Experience
Sweet Shop Helper
Issued by Festival Of Trees on Dec 2017
Associated with Lauren DunlopBowness High School Band Set Up
Issued by Calgary Board of Education on Mar 2011
Associated with Lauren DunlopSilver Springs Elementary School Library and Classroom Help
Issued by Calgary Board of Education on Oct 2010
Associated with Lauren DunlopMontgomery Jr. High School Open House Piano Player
Issued by Calgary Board of Education on Mar 2010
Associated with Lauren DunlopHelper
Issued by University of Alberta Steadward Centre - Going the Distance Fundraiser on Mar 2017
Associated with Lauren DunlopSoccer Game Coordinator
Issued by University of Alberta on Sept 2014
Associated with Lauren DunlopSwimming Coach
Issued by University of Alberta Steadward Centre - Para Swimming on May 2018
Associated with Lauren Dunlop
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