Experience

• 

  Southeastern oklahoma state university

  Jun 2009 - Jul 2011

  Student worker help desk technician

  Microcomputer hardware and software installation, updating, troubleshooting, maintenance, and application development. Network installation and troubleshooting.

• 

  Choctaw casinos of oklahoma

  Jul 2011 - Feb 2015

  Site support technician

  Detailed Work Activities & Job Tasks:• IT Purchasing Agent for department and most software/technology in the company. • Manage company cell phone accounts. • Manage and Maintain company cell phone devices including Android, BlackBerry, and iOS devices. • Configure new and/or refurbished workstations with standard software builds.• Install appropriate software on computers.• Investigate computer malfunctions and determine course of action to restore the system.• Assist the IT Purchasing in order to insure proper control of licensed software.• Assist the IT Purchasing in maintaining thorough logs of all hardware related issues.• Assist in setting up and tearing down temporary configurations of various kinds of equipment used for presentations and special events.• Understand and be able to explain the Casino’s policies and processes as they relate to computer use.• Answer general employee questions regarding computer usage.• Be courteous and professional to customers and other employees.• Follow established procedures and policies of the Choctaw Nation, Choctaw Casinos, and local management.• Apply oral or written communication techniques.• Miscellaneous duties as assigned. Show less

• 

  Choctaw nation of oklahoma

  Feb 2015 - Aug 2018

  Network administrator i

  • Perform network changes and participate in the configuration and deployment of core and edge network devices.• Monitor the performance of the security appliances and make changes under direction of the departmental manager or his/her designee.• Monitor and recommend enhancements of the wireless infrastructure system.• Participate in the configuration and support of the VoIP phone system.• Participate in the configuration and support of the Wireless Infrastructure.• Monitor the performance of network devices and apply OS patches as approved by departmental policies.• Perform audits of the network configuration backup system to ensure nightly backups are completed as per departmental policy. Monitor the wireless network infrastructure and report issues to IT management.• Configure and deploy network devices for the slot data system in support of Slot Service operations. Provide network and wiring support to slot vendors. • Provide for end to end connectivity through the termination of Ethernet cabling under the direction of the IT Infrastructure Manager or his/her designee.• Develop internal documentation about the network and its related connectivity, and acquire and maintain any vendor developed documentation relevant to assigned network hardware.• Other duties as assigned. Show less

• 

  Kiamichi technology center-durant

  Aug 2018 - Jun 2020

  Computer hardware and networking instructor
• 

  Choctaw nation of oklahoma

  Aug 2020 - now

  • Network Engineer III and Network Operations Team Lead

    Jan 2023 - now

  • Network Engineer II

    Aug 2020 - Jan 2023