
Timeline
About me
Reimbursement Leader & System Account Manager, Radioligand Therapy, Novartis Patient Services, Prostate & Neuroendocrine Cancers | NPS Training Rotator
Education

State university of new york college at fredonia
1986 - 1987Masters of science education /audiology 3.47Activities and Societies: •Alpha Kappa Pi National Honor Society in Professional Education •Alpha Lambda Delta National Scholastic Honor Society •Phi Eta Sigma National Scholastic Honor Society

Emory university
-Lean six sigma green belt
Rutgers university–new brunswick
-Mini mba health policy excellence j&j certification health policy leader
State university of new york college at fredonia
1982 - 1986B.s.ed. speech pathology & audiologyActivities and Societies: Phi Eta Sigma Alpha Lambda Delta
Experience

Celltech pharmaceuticals
Jan 1999 - Jan 2002Sales representative / adhd specialist2001 Presidents Club Winner

Daiichi sankyo
Mar 2003 - Jul 2010Sales representative ii2006 Presidents Club winner

Johnson & johnson
Jan 2011 - Jun 2012Immunology specialist
Johnson & johnson
Oct 2012 - Jul 2020Strategic Coordinator for Top Oncology accounts and develop, execute, and adapt integrated account plans based on customer insights. To implement the account plan strategy, and resolve specific customer needs, the KAM will collaborate internally across functional areas and coordinate all oncology efforts aligned with the accounts and affiliated customers. The KAM will remain the subject matter experts for all access, affordability, and reimbursement resources and will continue to be the local point of contact for Specialty Pharmacy Providers.The KAM is responsible for securing and preserving patient access to JBI Oncology products, provides proactive support to target accounts with a focus on health plan coverage, patient affordability, contracting, reimbursement, practice management and selling at an executive level. Present approved programs to appropriate audiences to promote product access. Additionally, will consistently demonstrate business acumen, leadership and serve as a resource to Internal and External Customers regarding payer policies; reimbursement regulations and processes; practice management; Medicare and staffing resources. Collaborate and partner with RBDs, DMs and other internal and external teams. Remain experts on access, contracting, pricing, and reimbursement. Establish and maintain customer relationships through education of SPPs, Medicare, Patient Access, Exceptions and Appeals; Act as a liaison between providers and Managed Markets team. Demonstrate a high level of expertise when working with Internal and External customers: local, regional and national payer policies; reimbursement regulations and processes (i.e., eligibility and benefit verification, pre-authorization, billing, coding, claims, and appeals/grievances); practice management; Medicare and Medicaid rules and regulations; ACA, HIPAA; and specialty pharmacy product flow.2018-2020 Field Learning Advisor Show less March 2015 Presidents Circle Award winner The Sr. Executive ABS is responsible for securing and preserving patient access to JBI Oncology products, provides proactive support to target accounts with a focus on health plan coverage, patient affordability, contracting, reimbursement, practice management and selling at an executive level. Present approved programs to appropriate audiences to promote product access. Additionally, will consistently demonstrate business acumen, leadership and serve as a resource to Internal and External Customers regarding payer policies; reimbursement regulations and processes; practice management; Medicare Part D; and staffing resources. Collaborate and partner with RBDs, DMs and other internal and external teams. They will be the experts on access, contracting, pricing, and reimbursement. Provide customized collaborative solutions to support oncology/urology/nephrology practices. Establish and maintain customer relationships (i.e., oncology, urology, etc…) through education of SPPs, Medicare, Patient Access, Exceptions and Appeals; Leverage knowledge of payer environment to support growth of product portfolio. Take a leadership role in developing account specific strategic business plans for assigned territory/accounts in partnership with franchise sales team. Consistently lead members of sales force in all aspects of access, pull-through, and reimbursement activities. Effectively partners with Managed Markets team based on market dynamics. Act as a liaison between providers and Managed Markets team. Demonstrate a high level of expertise when working with Internal and External customers: local, regional and national payer policies; reimbursement regulations and processes (i.e., eligibility and benefit verification, pre-authorization, billing, coding, claims, and appeals/grievances); practice management; Medicare and Medicaid rules and regulations; ACA, HIPAA; and specialty pharmacy product flow. Show less
Key Account Manager
Dec 2015 - Jul 2020Senior Executive Area Business Specialist, Oncology
Oct 2012 - Dec 2015

Novartis
Jul 2020 - May 2024Associate director systems access & reimbursement, crm2024 interim Regional Training Lead2023-24 Regional Trainer2022 Account Manager of the Year2022 Presidents Club Award winner 2021 Director’s Honor Society AwardNPS Training Rotator- 2024 Development and implementation of Phase III New Hire NPS Training for CRM Patient Support Services ADAR & ARMs• Core member of Inclisiran System Executive Team (ISET) providing system access and reimbursement education, support & resources, creating strategic direction & planning with internal system executive team utilizing expertise in various system landscapes as reimbursement expert for sites of care in launching Leqvio (inclisiran) injectable.• Led development of strategy and account plans with ISET partners & sales and reimbursement teams to drive collaborative execution against clear objectives in key systems. • Considered field expert on access, affordability, GPO contracting, pricing, reimbursement, Specialty Pharmacy Providers (SPPs), and Buy and Bill acquisition and processes across multiple teams. • Considered expert for key customers on regional and national payer policies; reimbursement regulations and processes, streamlined access. • Developed and presented full account business reviews both internally and externally to C and D suite stakeholders.• Educated and supported buy-and-bill end-to-end processes, workflows, and facility pull-through in complex accounts, including scenarios of centralized and decentralized acquisition, GPO and SD management, and product procurement.• Conducted local market business analysis for access and reimbursement to identify opportunities and prioritize activities for assigned health care system business including P&T formulary and EMR product inclusion. • Led multiple National NPS training sessions.Data Analytics Team 2020-23Veeva pilot champion VAMM team -GPO & Pricing Team 2021-23 Show less

Novartis oncology
May 2024 - nowAssociate director, access & reimbursement- radioligand therapy/nuclear medicineActs as critical partner to the Novartis Patient Support (NPS) customer engagement team on supply capacity, site procurement eligibility, as well as a customer facing resource for communications on orders and logistics.• Understand RLT key priorities in core disease areas, financial goals, and site initiatives to influence overall account and regional business strategies.• Assess and understand site and/or other appropriate organizations’ level of readiness for procurement of nuclear medicines and billing to facilitate orders for products and so that they can engage and educate on procurement systems and processes, access, and reimbursement. Be able to understand where gaps in procurement exist and work with Cross-Functional partners to resolve.• Partner with the customer engagement teams to assist the communication and facilitation of procurement and logistics with both the site and the local field teams. (e.g., procurement, logistics processes and timing) as well as patient-specific support (benefit verification, PA and appeals and copay programs)• Major accountabilities apply to therapy, diagnostic and theragnostic treatment centers.• Maintain expertise in regional and local access landscape, anticipating changes in the healthcare landscape, and act as their aligned therapeutic area product(s) reimbursement expert.• Serve as the access and reimbursement lead in business-to-business conversations with account executives. Responsible for managing the pull-through of access and reimbursement strategy and downstream operations within their aligned accounts. • Deep expertise in communicating requirements and addressing barriers associated with local payer policy coverage, multi-channel acquisition pathways, billing and coding, claims processing, reimbursement, and integration of manufacturer support programs into a range of account workflows. Keen ability to problem solve and manage multiple projects. Show less
Licenses & Certifications

Audiologist
Ny state professional licensing board for speech -language pathology and audiologyNov 1988
Certificate of clinical competence in audiology (ccc-a)
The american speech-language-hearing association (asha)Nov 1988- View certificate

Lean six sigma green belt
Emory continuing educationDec 2020 
Lean six sigma green belt certification
Emory universityDec 2020
Honors & Awards
- Awarded to Susan Neamon, M.S.Ed.Presidents Club award 2022 Novartis Pharmaceuticals Feb 2023 2022 Presidents Club award winner top 10%
- Awarded to Susan Neamon, M.S.Ed.Presidents Circle Johnson & Johnson Mar 2015 Top 10% of Nation in Sales Performance for 2014 supporting the New York District.
- Awarded to Susan Neamon, M.S.Ed.Presidents Club 2006 Daiichi Sankyo Jan 2007 Presidents Club
- Awarded to Susan Neamon, M.S.Ed.Presidents Club Cell tech Mar 2002 Top 10% sales performance 2001
- Awarded to Susan Neamon, M.S.Ed.Directors Honor Society Award 2021 Novartis Pharmaceuticals Directors Honor Society Award for 2021 performance (in lieu of President's Club due to launch delay)
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