
Timeline
About me
Customer Relationship Officer at Berlitz
Education

Faizia high school
1997 - 2014CertificateActivities and Societies: member of Faizia football team

Kardan university
2010 - 2010Special accounting accounting
Experience

Afgs
Mar 2010 - Nov 2011Stock keeper1. Taking care all types of activities like take care of store materials, availability of materials in time, proper care, and also manage the labors and make proper records of incoming and outgoing material. 2. Arranging good warehouse, handling equipment good staff, store keeper, care the proper and damaged / shortage material and maintain the higher stock level / Maximum stock level / reorder stock level. 3. Authorizing on the store requisition after verifying requested items.4. Making waybill of the items going from store to another locations or sites.5. Verifying incoming /outgoing and daily stock on hand, follow the delivery schedule as per purchase order. 6. Arranging the inventory of stock every month .7. Preparing the list of fast moving / slow moving items and not usable materials.8. Maintaining proper documents like receipt and issue.9. Preparing inventory of the stock items daily and aware to the purchase department.10. Coordinating with the Procurement department and project Manager.11. Arranging good housekeeping everyday in the stores and warehouse. 12. Preparing time sheet of the staff and store keepers. Show less

Independant election commission
Jul 2013 - Mar 2014Registeration officerCompleted registration paperwork, verifying accurate patient information.Processed registrations accurately and completely.Greeted every guest with personable approach and provided knowledgeable service.Reviewed paperwork for accuracy and completeness.

شعاع الصباح
Jun 2015 - Jul 2016Construction foremanSupervise, coordinate and schedule the activities of workers who operate cranes and construction, paving, drilling, railway maintenance and other similar heavy equipmentEstablish methods to meet work schedules and coordinate work activities with other project supervisors or managersRequisition materials and suppliesResolve work problems and recommend measures to improve productivityPrepare production and other reportsMay also supervise, coordinate and schedule the activities of related apprentices, helpers and laborer. Show less

Enayat mining materials store
Jan 2020 - Aug 2021RetailerAnswered customer questions about products and services, helped locate merchandise, and promoted key items.Developed strong rapport with customers and created positive impression of business.Stocked merchandise, clearly labeling items, and arranging according to size or color.Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.Listened to customer needs and desires to identify and recommend optimal products.Managed efficient cash register operations.Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages. Show less

Berlitz pakistan
Jan 2022 - nowCustomer relationship officerUsed consultative techniques to understand customer needs and make strategic referrals to business partners.Monitored metrics and developed actionable insights to improve efficiency and performance.Logged call information and solutions provided into internal database.Developed summaries to assess each client's participation level and determine targets for follow-up plans.Assisted with conflict resolution during partnership negotiations and acquisitions.Made customers aware of current and new programs and services.Liaised between customers and organization with particular focus on working with sales department.Worked closely with shift manager to solve problems and handle customer concerns.Welcomed customers and helped determine their needs.Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.Worked flexible schedule and extra shifts to meet business needs.Counted money in cash drawers at beginning and end of shifts to maintain accuracy.Assisted customers with returns, refunds and resolving transaction issues.Learned duties for various positions and provided backup at key times.Responded promptly to requests for assistance, spills and customer inquiries.Operated cash register to record transactions accurately and efficiently. Show less
Licenses & Certifications

High school
Faizia high schoolNov 2014- View certificate

Play it safe: manage security risks
CourseraOct 2023 - View certificate

Foundations of cybersecurity
Coursera 
Academic english
Reallyenglish.com limitedAug 2023
Ielts foundation (a2)
Reallyenglish.com limitedJun 2023
Languages
- daDari
- enEnglish
- urUrdu
- puPushto
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