Experience

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  Lionbridge

  Jan 2003 - Jan 2006

  (reviewer) localisation dept

  People Management, Taking of Productivity and giving it to management, Handling of Projects related to different Country languages and data management.

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  Quagnito solutions

  Oct 2004 - Aug 2006

  Quality assurance (qa)

  I worked as a Quality Assurance head where I use do Manual and Automated testing and then if any problem occurs then rectify it and then send it to clients. Worked on Localisation Department and handled various languages using Frame Maker. Maintain Special list as per language basis. Also worked on Adobe Photoshop, Illustrator, Corel Draw, Flash, Dreamweaver and Pitstop for PDF creations.

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  Jpmorgan chase

  May 2006 - Dec 2010

  Research production specialist

  Working with Research analyst and helping them in compilation, formatting and sending out dailies and FTM (First to Market) where we have a common server named GPS from where we take Company, Industry and Sector notes and compile them in a HTML template and along with it we add several banners, Conference calls and Focus lists as per the day and send out the FTM's before the market opens. Look after Print stuffs and co-ordinate with Printers. Work on Weekly, Bi-Weekly, Monthly and Yearly Conference books. Overall Co-ordinating with Research Analyst, Senior Analyst, Editors and Complaince team and accordingly help them with their requests on Priority basis. Adding and removal of clients request on their preference. Working on Voice based Podcast (mp3) and post them in Morgan Markets and Bloomberg. Podcast means a analyst who talks on the company report about their ratinga Target price its initiations in the market on daily basis. After posting it in Morgan Market and Bloomberg it hits their blackberry and they can hear it and their updates. Overall handling of research department with their requests and creation of Macros, Production templates and mockups of various products. Show less

• 

  Standard chartered bank

  Dec 2010 - now

  • Handling of FI, CO and SME clients and work on Client On-boarding and Maintenance unit which includes from Client On-boarding, Maintaining and transactions till Off boarding.• Act as escalation point for all regional Client Services Support functions• Working on Relationship Manager Service Desk to help them solving their issues that they face while initiating a review.• Work on both Pre Active and Pro Active measures of 3 way mapping recon to make the reviews smoother for RM by checking (CRM, BOWB and SCI systems) as to all data mappings are correct. Any technical issues are found then direct the same to technical PSS team and get it resolved. Educate the RM on the Process when needed.• Maintain strong working relationships with internal counterparts and gain information about industry trends by participating in industry formal or informal working groups• Analyze the strategic implications of issues or new products and processes to identify upstream and downstream impacts to internal teams and external clients• Participate in the definition of a global roadmap for Client On boarding & Maintenance, Client Reporting Oversight and Regulatory On boarding and Ensure that global SSGM procedures are followed locally• Drive issue resolution by handling issues directly where possible and looping in functional experts when needed (Develops solutions and provides advice to ensure effective decisions are reached based on available information)• Perform AML/KYC due diligence client reviews on complex clients or transactions, including cross-border• Coordinate with Front Office, Credit, Compliance, AML Compliance and global Client On-boarding Teams to understand client/deal structure and agree requirements/responsibilities• Actively analyze team metrics and look for ways to improve process and control standards to drive high levels of quality globally• Manage day-to-day operational aspects of on boarding in collaboration with other internal departments. Show less Own the overall Client Services Support experience in the region (internal/external)Act as escalation point for all regional Client Services Support functionsMaintain strong working relationships with internal counterparts and gain information about industry trends by participating in industry formal or informal working groupsAnalyze the strategic implications of issues or new products and processes to identify upstream and downstream impacts to internal teams and external clientsParticipate in the definition of a global roadmap for Client On boarding & Maintenance, Client Reporting Oversight and Regulatory On boardingDrive issue resolution by handling issues directly where possible and looping in functional experts when needed (Develops solutions and provides advice to ensure effective decisions are reached based on available information)Review/oversee work completed by or distributed through the regional Client Services Support teamMonitor external and internal client satisfactionActively analyze team metrics and look for ways to improve process and control standards to drive high levels of quality globallyReview metrics with key internal stakeholders to drive process improvements and efficiency gainsEnsure that global SSGM procedures are followed locallyParticipate in the enhancement and maintenance of internal systems for workflow management and data storageManage day-to-day operational aspects of on boarding in collaboration with other internal departmentsManage priorities across different stakeholdersOversee the database management team to ensure the accuracy of client static dataEnsure accuracy of accounts set up in transaction systems and client static dataMaintaining the Client Database, Road shows, Earth conferences and publishing / generating MIS for global operationsOverseeing Corporate Marketing / Analyst Marketing schedules and organising meetings for Sales, Analysts & Traders Show less

  • Associate Manager

    Oct 2014 - now

  • Associate Manager

    Dec 2010 - Jan 2015