Experience

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  260first, yoa dtsp llc

  Mar 2012 - Oct 2014

  Special events manager at 260first yard of ale

  Manage staff responsible for event coordination activities. Coordinate details of events such as conferences, weddings, birthdays, anniversaries, charity events, surprise parties, trade shows, sales meetings, business meetings, employee appreciation events and virtual events. Hire, train, and educate staff on proper event procedures. Calculate budgets and adjust when necessary. Book venues and negotiate fees. Prepare invitations and send out at appropriate time. Hire bartenders and wait staff. Work with guest of honor to ensure all requests are met. Drive attendance to the event. Promote the event using flyers, cold calling, and social media as examples of ways to spark attention. Analyze event performance and prepare metrics presentation. Define company brand through events. Ensure staff is adequately prepared for event. Pay vendors for their participation in the event. Provide receipts if needed. Ensure day of event goes smoothly. Set up booths, flowers, decorations, and other event decor. Plan menus, order food, and hire chefs or caterers. Sample food, including main dishes and desserts. Give final approval for items such as music and menus. Show less

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  Pinch a penny, inc.

  Jun 2012 - Dec 2013

  Certified business support associate
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  Teamviewer

  Jan 2014 - now

  Remote support implementation for Mid level to Enterprise software license holders. Providing high level of Enterprise technical support with local and global deployment assistance. Hosting Demo's services for Enterprise and Key account holders along with Webinar resources to provide a more efficient and productive work experience with knowledge.Promote and maintain a high quality, professional, service-oriented company image among Enterprise clients.Determine potential for further sales opportunities and address them according to our internal processes to the responsible teamAnswer user questions in the area of setup, product functionality and other topics i.e. administrative questions following their purchase via phone and emailHold online demonstrations to explain software functionalities to existing customers if neededTake care of Technical Support questions about TeamViewer softwareDo customer satisfaction calls and surveys to further improve our serviceFollow up on outstanding service issuesDemonstrate product features before a sale.Respond to pre-qualification questionnaire or information to tender document.Negotiate a commercial agreement.Help customers maximize the use of software features.Advise on appropriate user training. Ensure quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers' systems and processes.Maintain awareness and keep abreast of constantly changing software, hardware systems and peripherals. Maintain customers record. Find the best solution for customers need with using the software. Show less

  • Training Specialist

    Jun 2021 - now

  • Enterprise Support Specialist

    Jan 2015 - Sept 2021

  • Customer Support Specialist

    Jan 2014 - Sept 2021