Ali Gibbon

691 followers

Canada

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Timeline
About me
Municipal Government Professional | Citizen Experience | Service Design | Master of Leadership
Education
- Western University
  -
  Bachelor of Arts (B.A.), Honors
- University of Ottawa
  -
  Bachelor of Education (B.Ed.)
- The University of Queensland
  -
  Master of Leadership in Service Innovation (MLSI)
Experience
- The Keg Steakhouse + Bar
  Jul 2003 - Jun 2013
  - Kitchen Manager
    Nov 2012 - Jun 2013
  - Bar Manager
    Feb 2012 - Nov 2012
  - Guest Services Manager
    Nov 2011 - Feb 2012
  - Acting Manager
    Aug 2009 - Nov 2011
  - Server
    Jul 2003 - Nov 2011
- Dallas ISD
  Aug 2007 - Aug 2009
  High School English Teacher
- 3ten
  Jul 2012 - now
  Digital Storyteller
- City of Beaumont
  May 2015 - Jan 2025
  - Citizen Experience Lead
    Jun 2023 - Jan 2025
  - Supervisor, Guest Services
    Mar 2022 - Jun 2023
  - Customer Experience (CX) Analyst
    May 2022 - Sept 2022
  - Team Lead, Guest Services
    Sept 2019 - Mar 2022
  - Project Manager (Intelli) Software
    Jun 2019 - Jan 2020
  - Guest Services Lead
    Jun 2013 - Sept 2019
  - Project Manager Research & Identification of Recreation Software System
    May 2015 - Jan 2016
- City of Edmonton
  Jan 2025 - now
  Manager, Customer Experience
Licenses & Certifications
- GBA+
  Government of Canada
  Jun 2024
- Marketing Fundamentals: Who is your Customer?
  Babson College
  Jan 2019
- The Foundations of Happiness at Work
  University of California, Berkeley
  Aug 2019
- The Science of Happiness
  University of California, Berkeley
  Dec 2015
- Social Media Marketing and Communications Certificate
  University of Alberta
  Jun 2018
- Supervisory Development Certificate
  University of Alberta
  Jun 2019
- Strategic Management Professional Certificate
  Wharton Online
  Apr 2023
- Supervising for Results Certificate
  MacEwan University
  May 2015
- Introduction to Marketing: Tools to Set Enterprises Apart
  The University of Edinburgh
  Sept 2018
- CXPA Professional Member
  Customer Experience Professionals Association (CXPA)
  Jun 2023
  View certificate
Volunteer Experience
- Director Of Strategic Development | Board Member
  Issued by Hugh O'Brian Youth Leadership Canada on Nov 2021
  Associated with Ali Gibbon
- Vice Chair | Member Board of Trustees
  Issued by Leduc Community Hospital Foundation on Oct 2022
  Associated with Ali Gibbon
- Advisory Council Member
  Issued by Harvard Business Review on Jan 2021
  Associated with Ali Gibbon
- Marketing Committee Chair
  Issued by Leduc Community Hospital Foundation on Oct 2021
  Associated with Ali Gibbon
- Beaumont Asset Building Committee
  Issued by Search Institute on Nov 2014
  Associated with Ali Gibbon
- Dog Socialization
  Issued by Edmonton Humane Society on Oct 2016
  Associated with Ali Gibbon
- Special Events
  Issued by Ronald McDonald House Northern Alberta on May 2013
  Associated with Ali Gibbon