Ali Gibbon

Ali Gibbon

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  • Timeline

  • About me

    Municipal Government Professional | Citizen Experience | Service Design | Master of Leadership

  • Education

    • Western University

      -
      Bachelor of Arts (B.A.), Honors
    • University of Ottawa

      -
      Bachelor of Education (B.Ed.)
    • The University of Queensland

      -
      Master of Leadership in Service Innovation (MLSI)
  • Experience

    • The Keg Steakhouse + Bar

      Jul 2003 - Jun 2013
      • Kitchen Manager

        Nov 2012 - Jun 2013
      • Bar Manager

        Feb 2012 - Nov 2012
      • Guest Services Manager

        Nov 2011 - Feb 2012
      • Acting Manager

        Aug 2009 - Nov 2011
      • Server

        Jul 2003 - Nov 2011
    • Dallas ISD

      Aug 2007 - Aug 2009
      High School English Teacher
    • 3ten

      Jul 2012 - now
      Digital Storyteller
    • City of Beaumont

      May 2015 - Jan 2025
      • Citizen Experience Lead

        Jun 2023 - Jan 2025
      • Supervisor, Guest Services

        Mar 2022 - Jun 2023
      • Customer Experience (CX) Analyst

        May 2022 - Sept 2022
      • Team Lead, Guest Services

        Sept 2019 - Mar 2022
      • Project Manager (Intelli) Software

        Jun 2019 - Jan 2020
      • Guest Services Lead

        Jun 2013 - Sept 2019
      • Project Manager Research & Identification of Recreation Software System

        May 2015 - Jan 2016
    • City of Edmonton

      Jan 2025 - now
      Manager, Customer Experience
  • Licenses & Certifications

    • GBA+

      Government of Canada
      Jun 2024
    • Marketing Fundamentals: Who is your Customer?

      Babson College
      Jan 2019
    • The Foundations of Happiness at Work

      University of California, Berkeley
      Aug 2019
    • The Science of Happiness

      University of California, Berkeley
      Dec 2015
    • Social Media Marketing and Communications Certificate

      University of Alberta
      Jun 2018
    • Supervisory Development Certificate

      University of Alberta
      Jun 2019
    • Strategic Management Professional Certificate

      Wharton Online
      Apr 2023
    • Supervising for Results Certificate

      MacEwan University
      May 2015
    • Introduction to Marketing: Tools to Set Enterprises Apart

      The University of Edinburgh
      Sept 2018
    • CXPA Professional Member

      Customer Experience Professionals Association (CXPA)
      Jun 2023
      View certificate certificate
  • Volunteer Experience

    • Director Of Strategic Development | Board Member

      Issued by Hugh O'Brian Youth Leadership Canada on Nov 2021
      Hugh O'Brian Youth Leadership CanadaAssociated with Ali Gibbon
    • Vice Chair | Member Board of Trustees

      Issued by Leduc Community Hospital Foundation on Oct 2022
      Leduc Community Hospital FoundationAssociated with Ali Gibbon
    • Advisory Council Member

      Issued by Harvard Business Review on Jan 2021
      Harvard Business ReviewAssociated with Ali Gibbon
    • Marketing Committee Chair

      Issued by Leduc Community Hospital Foundation on Oct 2021
      Leduc Community Hospital FoundationAssociated with Ali Gibbon
    • Beaumont Asset Building Committee

      Issued by Search Institute on Nov 2014
      Search InstituteAssociated with Ali Gibbon
    • Dog Socialization

      Issued by Edmonton Humane Society on Oct 2016
      Edmonton Humane SocietyAssociated with Ali Gibbon
    • Special Events

      Issued by Ronald McDonald House Northern Alberta on May 2013
      Ronald McDonald House Northern AlbertaAssociated with Ali Gibbon