Jeena Joseph

Jeena Joseph

Technical Support Engineer

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  • Timeline

  • About me

    Quality Assurance Manager

  • Education

    • Cochin University Of Science And Technologies

      -
      Bachelor of Technology (B.Tech.) Computer Science
    • Mar Thoma Residential School

      -
  • Experience

    • HP

      Dec 2004 - Jun 2006
      Technical Support Engineer

      HP Product Support (HP Laserjet and Deskjet Printer Support)

    • NeST Technologies

      Aug 2006 - Aug 2008
      Test Engineer

      An individual contributor to the semi conductor domains softwares including • Test script preparation, Test script execution, Defect Tracking.• Test Report generation and Test Closure Memo Preparation.• Training the new joiners in the team.• Performance monitoring and report generation on daily basis.

    • Accenture

      Aug 2008 - Mar 2010
      Software Engineer

      • Effort Estimation, Test Planning• Test Case Creation, Test Execution, Functional Testing, Defect Logging ,Regression Testing, Test Reporting• Interaction with Client via Status call & Email communications• Configuration Management by maintaining documents and trackers in IBM Rational Clear Case• Onsite communication and Offshore coordination• Worked in Agile testing environment• Handling and mentoring a team of 4 Test Engineers

    • Mphasis

      Apr 2010 - Jan 2010
      Senior Software Engineer

      • Test Case preparation and Test execution• Defect tracking and defect management.• Test Report generation after each phase of testing.

    • Infosys Limited

      Nov 2010 - Mar 2013
      Technical Test Lead

      Project- Yahoo! Domain MatchResponsibilities:• Managed the overall quality and release tasks for Domain Match.• Backend testing of feed processing system for media feeds• Testing of Yahoo! Ad-Listings back-end system for processing.• Handled communications and negotiations with internal and external stakeholders on releases and delivery timeframes.• Test plan, Test Estimate preparation, Task allocation, Test Case Preparation, test execution, Regression Testing, Defect Reporting and Tracking, Supporting team, Sending Status Report, Stage Testing, Support production launch.. Automating the test cases using Perl scripting after each sprint cycle using yahoo owned and developed test framework.• Sign off and other release activities.• Defect tracking and defect management using Bugzilla.• Test Report generation after each phase of testing.• Mentoring the new joiners in the team. Taking session for new joiners and helping them to catch up with the project activities.• Worked in Agile testing environment.• Released multiple versions and coordinated releases with multiple geographically distributed engineering, qe, product management and support teams. • Single point of contact for all QE activities for a $500 million product line. • Mentored team members.Tools Used : Bugzilla, SVN, Yahoo Test manager, Yahoo Perf Tool, Yahoo owned automation framework in UNIX using Perl scripting for test case automation. Visa mindre

    • Etisalat

      Sept 2013 - Dec 2016
      Senior QA Specialist Testing

      Position: Senior Specialist QAProject: Emirates Telecom Corporation - Etisalat.Summary of Responsibilities:• Worked on CRM(CBCM), Charging system, Customer order management.• Knowledge in various operator networks. Worked on charging systems.• Unix Shell Scripting on various environment management. Automated web logic deployment activities using UNIX shell scripting.• Created and Monitored batch jobs through automated shell scripts.• Performing message/data usage testing via SIGOS tool for telecom giant Etisalat (company with 11.4 million subscribers in UAE) in a heterogeneous environment.• Experienced in SIGOS which is a Worldwide Testing Platform for 2G, 3G, LTE and CDMA accessing over 780 mobile networks in more than 200 countries• Mobile App Testing.• Plan Preparation, Test Cases Preparation, test execution, allocation tasks to team members.• Defect Reporting and Tracking, Sending Status Report.• Test Report generation after each phase of testing.• Good exposure in SQL. Visa mindre

    • Accenture Nordics

      Dec 2018 - now

      Test Strategist and Lead with Ecommerce B2B Platforms.

      • Quality Engineering Associate Manager

        Dec 2021 - now
      • Test Engineering Specialist

        Dec 2018 - Dec 2021
  • Licenses & Certifications

    • ISTQB FOUNDATION

      SSTB, Swedish Software Testing Board
  • Honors & Awards

    • Awarded to Jeena Joseph
      Etisalat QA Team - Best Performer of the Month of May Etisalat May 2014 Etisalat
    • Awarded to Jeena Joseph
      Y! Winning Team (Mentoring Domain Match) - Q2 2012 Yahoo 2012
    • Awarded to Jeena Joseph
      Y! Accountability (Delivering best in Domain Match) - Q2 2011 Yahoo 2011
    • Awarded to Jeena Joseph
      Y! Full Sail Ahead (Delivering a feature with high quality on time) - Q4 2011 Yahoo 2011
    • Awarded to Jeena Joseph
      Y! Pat On the Back: Continuous Automation done release after release and constantly delivered best- Q4 2011 Yahoo 2011
    • Awarded to Jeena Joseph
      Accenture ACE Award (Accenture Celebrates Excellence Award FY09) Accenture Services Ltd 2009