Kevin Shea

Experience

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  Bay to Bay Technical Solutions

  Jan 2004 - now

  Consult Technical Support service to small business owners on technology planning and usage in their business. Provided strategy on how to implement their technology plan and measure the business improvement. • Providing Information Technology experience and service around the Bay Area in many technical areas, from computer and network setup, to telecommunications, to application training. • Experienced technical counseling, committed to helping clients use their computers and other technology more efficiently and safely Show less

  • Account Manager

    Jun 2019 - now

  • IT Consulting

    Jan 2000 - now

  • Small Business Consultant

    Jan 2004 - Jan 2014
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  America's SBDC

  Jan 2005 - Jan 2008

  Technical Program Manager, SBDCTAP

  Enrolled and counseled small business owners on program resources. Taught classes on technology subjects in marketing, finance, retail, security systems, web design, and small business integrated solutions.• Wrote success stories and case studies on clients published in the “Small Business Technology Magazine”, “PC Magazine”, and “The Wall Street Journal”. • Developed procedures for ten SBDC offices with multiple consultants to refer clients to Technology Advisory Program (TAP) service.Associate Director, SBDCTAP:Small Business Development Center Technology Advisory Program (SBDCTAP). Provided management to team of consultants who provided help and support to new business on their technical needs to ensure their success. • Developed and implemented client evaluation procedures for TAP clients. • Achieving 98% completion of program goals of clients served and counseling hours provided by end of 2005. • At midyear of 2006 achieved 128% over goal for new clients and 115% over goal for consulting hours provided. Show less

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  Power Cloud

  Apr 2012 - May 2014

  Manager of Technical Support Team Skydog

  A cloud networking company. The company designed and manufactured cloud-powered Wi-Fi systems for businesses, carriers and consumers, was a corporate spin-off from the Palo Alto Research Center (PARC), a Xerox company. Power Cloud was purchased by Comcast in July 2014.Responsible for global support of retail customers and OEM. Skydog service covered over 7K customers across Europe, Asia and US. • Provided third level technical support to customers.• Provided technical sales support to OEM vendors. • Maintained a five-star rating on Yelp for product review• Provided and implemented product improvement to Skydog cloud services development (from a small business technical perspective)Manager of Technical Support Team Cloud CommandCloud Command service (cloud-based control of business class access point device (Oct 2010 to Apr 2012)• Manager Power Cloud Systems for internal and client technical support. • National support for business product covering over 2K customers. • Provided third level technical support • Technical sales support to OEM and vendor clients, • Technical support for engineering staff and office network• Product development consulting for Cloud Command service. Show less

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  Comcast

  May 2014 - Jun 2019

  Worked on the vision and development of the xFi product - Comcast’s cloud-based broadband delivery platform.Used the acquired Power Cloud’s product Skydog to transform the way advanced data services are developed and delivered via the cloud, providing significant value to the Comcast product line.Member of xFi product development team• Daily Site Reliability Engineering (SRE) review of platform performance.• Managed weekly executive report covering key impact metrics of team and product performance and presented them to management team.• Maintained test equipment for infrastructure and platform development teams.• In charge of executing end to end tests on Comcast gateways and xFi product.• On a daily basis, worked with QA engineers and management to solve small and large issues which arose in the time-pressured “2-week sprints” in developing the new xFi product. Tested efficiency improvements and new features for quality control. “Kevin has this knack for finding just the right tool and getting it to us amazingly fast! He consistently exceeded our expectations.” Show less Held key responsibility for building, testing and supporting development environment for Power Cloud product Skydog, into Comcast service production network (xFi).• Researched and learned how to access the gateway (Arris 1643TG) and ran firmware updates. • Researched and developed test process for API integration of cloud services to gateway.• Built and supported gateway test lab for product development team.• Created presentations based on technical reports for delivery to engineers and management on product development.• Ran three-year end of life (EOL) project for Skydog product after Power Cloud was acquired.• Engaged with customers to alleviate concerns and technical problems while Skydog service was being discontinued. Walked customers through next-step options. Show less

  • Engineer 2

    Jun 2016 - Jun 2019

  • Support Engineer

    May 2014 - Jun 2016