Shankar Narayan Conjeevaram, MBA, PMP

Experience

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  Toyota Kirloskar Motor

  Aug 1999 - Nov 2000

  Senior Engineer

  Toyota is well known for its high quality and reliable cars all over the world.Job role involved in establishing the world-renowned Toyota Quality Service operations for entire South Zone dealerships in India.

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  ZenTest Labs

  Jun 2005 - Jun 2007

  Process Consultant

  ZenTEST Labs is basically an independent Software Testing and process consulting company. Worked as a process consultant basically in implementation of CMMI Framework with clients. Also conducted assignments related to customer satisfaction and developed continuous improvement plans.Process Gap analysis and improvement proposal:As Process consultant, key responsibilities/accomplishments included:• Conducting interviews with various client teams to understand on ground processes.• Conducting Project audits to understand implementation rigor.• Conducting gap analysis as per CMMI L3 framework.• Providing short term and long term recommendation for process improvement.Global Customer satisfaction Survey and recommendations:As Process consultant, key responsibilities/accomplishments included:• Designing a customer satisfaction survey template based on the client requirements.• Conducting survey with 25 top customers of client locally and globally.• Doing objective and subjective data analysis using QC tools.• Providing recommendations to the senior management based on analysis. Show less

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  Cap Gemini

  Jun 2007 - Oct 2012

  Senior Quality Leader

  Worked in the role of Senior Consultant with Capgemini, India. In the last 5+ years with Capgemini, I was associated with Business units and Accounts across US, Europe and Asia Pacific regions. My role included providing services of Quality assurance, CMMI, ITIL process definition and facilitation and IT process/project consulting to accounts and large projects.key responsibilities as part of the role.A) Delivery Assurance: 1. Facilitating project kick off meeting and reviewing project plans and other documents. 2. Help the project manager with the project setup and all relevant templates and processes. 3. Taking tailoring and deviations and getting them approved by the SEPG. 4. Doing regular health checks on projects from process compliance and delivery risk perspective based on project lifecycle. 5. Doing process related training. Participating and doing regular risk reviews with the Project Manager from project success perspective.6. Preparing team and Participating in regular internal/ external audits like ISO Audits & client audits. 7. Doing project quality health checks for flagship projects based on risks /issues from quality, cost, and schedule and scope perspective. 8. Publishing Metrics report. Doing regular Metrics analysis with the team. 9. Defect prevention activities, RCA for defects, customer complaints and NC in audits. 10. Publishing various reports on process / product quality which include PHI Report, flagship report, metrics analysis report, quality management report for senior management and quarterly management review presentation for trend analysis. B) Project Management:1. Ensuring Margin related risk to projects are minimized by facilitating Management reviews with Finance team, Project Managers and Delivery Heads.2. Conducting 36 hours of mandatory training for PMP as core member of Capgemini PMI Chapter.3. Conducting PMO related training's on request as part of PMO cell. Show less

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  Zensar Technologies

  Nov 2012 - now

  Business Excellence Assessments:Key responsibility and accomplishments included:• Conducting Business excellence assessments based on EFQM Business excellence model for RPG group. • Conducting Business excellence assessment as part of CII- EXIM Bank Business Excellence Awards assessment panel. Achievements:• Assessed RPG flagship company KEC (2014-15 cycle) and came up with detailed report and jury presentation which was well received by the RPG top management. • Assessed RINL ( Vizag Steel) (2014-15 cycle) as an CII Business Excellence Panel Member and received excellent feedback from CII Principal consultant and Vizag Steel. Show less Project Management Internal certification Program: Key responsibilities/accomplishments included:• Designing a course layout tailor-made to the Project management systems internal to Zensar covering all relevant modules that impact operational/management aspect of the PM role.• Working with SME’s/functions to come up with relevant content.• Packaging the content and conducting awareness drives prior to roll out.• Working with senior management to make it part of the career progression.• Overall transition the Organizational Training team post pilot with exam and certification criteria.Achievements:• The entire Program from conception till roll out was completed in a span of 3 months which was appreciated by senior management and participants. Show less Lean Operations: Program ManagerAs Program Manager, key responsibility and accomplishments included:• Organizing Lean awareness trainings and bootcamps.• Working with Project and support teams to create customized levers for productivity improvements.• Create value by reducing inefficiencies and increase operational margins. Key Achievements:• Consistent waste removal and improved productivity (Operational margin improvement) at Project and account level. Over 6 Million USD in accrued savings.• Institutionalized Lean across organization using the systems approach. Focus on providing run time dashboards of Productivity, Utilization to all projects across the organization, helping Delivery Managers to run operations as optimally as possible.• Over 1000 trained and 800 lean certified associates across all bands thus creating a mature lean culture.• Repository for reusable process, domain and technology artifacts.• Forum representation for sharing case studies and white papers. Show less As CMMI Program Manager, key responsibilities/accomplishments included:• Creation and sign off overall road-map.• Detailed planning including phases such as gap analysis of QMS, Process definition, Process roll out, Process implementation pilots, audits, Pre-appraisal and Final appraisal. • Monitoring and control against plan with key stakeholders including Process definition team, quality assurance team, delivery teams and support functions and managing risks to program.• Managing organization level awareness and training programs.• Communication Management -publishing dashboards and running program status calls with stakeholders at various levels.Achievements: 1st time appraisal faced unique challenges such as first time roll out of processes and low awareness level in delivery community. In-spite of this we managed to complete the assessment within 6 months of program kick off, two months ahead of schedule within budget which was highly appreciated by Senior Management Show less

  • Project Manager Quality (Special Projects)

    Apr 2014 - now

  • Project Manager Quality (Special Projects)

    Mar 2014 - now

  • Project Manager, Quality (Special Projects)

    Apr 2013 - now

  • Program Manager, CMMI SVC Level 3

    Nov 2012 - Mar 2013