James Robins

Experience

• 

  Big O Tires

  Sept 2009 - Dec 2010

  Sales Associate

  ● Planned, prioritized, assigned, supervised and reviewed the work of staff responsible for providing maintenance and repair services within the service center● Prepared various reports on operations and activities; maintained records of work performed and other reports as assigned.● Exceeded performance standards for tire sales, mechanical services, and sales margins● Adhered to Big O Tires policies and procedures as well as state and federal laws and regulations● Managed inventory receiving / accounts receivable● Handled tender exchanges / bank drop offs● Achieved a thorough knowledge of all products, services, warranty and maintenance issues ● Assisted other sales or service associates as needed in an effort to exceed our customer’sexpectations● Recommended and assisted in the implementation of goals and objectives; established schedules and methods for providing vehicle maintenance and repair services Show less

• 

  Big 5 Sporting Goods

  Jan 2011 - Sept 2015

  1st. Assistant Manager

  • Scheduled and assigned the workforce with responsibilities in a timely and effective manner to maximize productivity• Utilized clear communication between management and team members to provide open collaboration towards common goals• Queried and analyzed prior years’ customer count and department sales reports to develop a daily sales plan• Elicited and analyzed customer flow patterns and relocated products to boost sales• Produced end-cap marketing plans and led team members to effectively implement new marketing plans• Broke down prior years’ business models; developed and devised changes to maximize sales• Audited all firearm documentation daily; ensured error free paperwork to guarantee compliance with state and federal regulations• Gathered and analyzed inventory and sales reports; generated a daily overall report of the store’s operations• Ensured compliance of all established operating policies and procedures• Oversaw daily productivity to guarantee quality service and that operations were delivered and carried out efficiently• Provided first line of contact for HR related question and concerns within the store• Recruited and performed interviews• Managed all on-boarding for multiple store locations using ADP’s Virtual Edge• Maintained payroll operations in Kronos by following policies and procedures; made changes accordingly.• Wrote weekly schedule in Kronos• Trained other managers on Kronos as well as ADP’s Virtual Edge software• Developed and trained store personnel to maintain a motivated and professional workforce• Performed new employee training • Conducted store personnel performance reviews• Performed exit interviews Show less