Scott Naab

Experience

• 

  Touch Point Systems

  -

  Director Of Customer Relations | Consultant

  As the Director of Customer Relations, I spearheaded initiatives to elevate customer experience and drive business growth. This included developing and executing strategic plans, such as crafting customer journey maps and streamlining support processes, resulting in a significant 30% increase in customer retention over two years. Additionally, I established policies and procedures to effectively manage over 200 client accounts, leading to a remarkable 65% increase in monthly recurring revenue. I also optimized technical support operations by implementing monitoring software and workflow enhancements, resulting in a notable 25% improvement in team efficiency within six months. Furthermore, I collaborated with key stakeholders, including senior leadership from major real estate companies, to analyze key performance indicators and develop tailored training programs. These efforts contributed to a notable 15% increase in end user engagement over a nine-month period. Kevesebb megjelenítése

• 

  The Kids Co-op Inc.

  Aug 2015 - Aug 2019

  Executive Director

  ● Responsible for sourcing, screening, interviewing, onboarding, training, assessment, development, and retention of a team of 10● Developed and executed a strategic business plan resulting in a 25% increase in after school program enrollment and 35% increase in summer/holiday camp registration over a four-year period● Managed the recruitment and engagement of over 400 volunteers, board members, alumni, partnering organizations and sponsors resulting in over $200,000 raised over a four-year period ● Expanded local revenue generation and fundraising by 60% resulting in a 50% increase in the general scholarship fund and a 30% increase in the annual budget over a four-year period● Identified and recruited key stakeholders to the Board of Director to ensure the long-term sustainability of the organization and the continuous alignment of the organizations mission within the community Kevesebb megjelenítése

• 

  Steve & Kate's Camp

  Feb 2022 - now

  Director

  As a Director, I led a team of 20 by overseeing all aspects of their employment journey, including sourcing, screening, interviewing, onboarding, training, performance management, development, and retention. By identifying and securing partnerships with key stakeholders, I significantly contributed to the organization's growth, resulting in a notable 35% increase in program registration and a 15% increase in gross profit. Serving as a liaison for senior leadership, I successfully negotiated favorable contract terms with various vendors, ensuring smooth operations throughout contract durations. Additionally, I provided actionable recommendations aligned with business objectives, leading to profitability within the first year of launching a new location. Maintaining compliance with regulations, I meticulously created and updated project documentation. Moreover, through nurturing relationships with stakeholders, I achieved an outstanding overall customer satisfaction rating of 4.7 out of 5 from over 2,500 customer surveys. Kevesebb megjelenítése

• 

  BEHAVIORAL MILESTONES

  May 2023 - now

  Business Development Manager

  As the Business Development Manager, I developed and implemented a strategic business plan including CRM strategy effectiveness, email outreach success rates, and customer experience improvements. Utilized KPI's for lead generation and client referrals to measure success of the overall strategy. Over a three-month period, a target of contacting over 2,000 network providers was set, ultimately achieving the establishment of a referral network involving more than 100 providers and meeting a quota of 10 client referrals. Kevesebb megjelenítése

• 

  NPower

  Dec 2023 - now

  Employment Engagement Manager

  As a Employment Engagement Manager, I took initiative in identifying and reaching out to over 250 tech companies, successfully securing 12 new employment partners and generating 23 job opportunities for NPower graduates and alumni within a tight timeframe of 3 months. Utilizing strategic planning, I devised and executed an outreach strategy to engage potential business partners, resulting in the dispatch of over 100 emails, conducting more than 30 calls, and scheduling at least 3 meetings per week. Through consistent effort and effective communication, I facilitated meaningful connections that directly benefited our program's participants. Kevesebb megjelenítése

• 

  Apollo.io

  Nov 2024 - now

  Community Lead - The Apollo Sales Community

  The Apollo Sales Community has members from all aspects of the business world. Join a group of successful and like-minded professionals in discussing Apollo.io best practices, trending sales topics, and lead generation tips.This is the perfect place to network and collaborate with accomplished sales and business pros.Plus, we have a great time 😂My job you ask? Help you get everything you need from the community and platform. DM me with any questions!