Experience

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  Musoni nigeria technology limited

  Jan 2018 - Apr 2019

  Tech support

  - Was responsible for the seamless onboarding and adoption of new clients.- Assisted with the client's on-site and online training.- Was responsible for the management of client databases using Mysql.- Was responsible for the troubleshooting of User Interface (GUI) related issues such as login issues.- Was responsible for delegating code based bugs to the appropriate software developer

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  Techsquad africa

  May 2019 - Sept 2020

  Tier 1 help desk support

  - Acted as the first point of contact for IT support issues.- Was responsible for troubleshooting computer hardware and peripherals such as printers, and photocopying machines.- Was successful in the timely resolution of client’s concerns by taking ownership, active listening, being emphatic, and utilizing knowledge.- Carried out complete system installs and upgrades of all computer systems for the company and the company’s clients.- Was responsible for the constant monitoring of the performance of computer systems and IT infrastructures which increased system efficiency by 75%.- Assisted with the deployment of new software applications in collaboration with the software development team and also report bugs found in the software application. Show less

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  Sekani-tech company limited

  Oct 2020 - Mar 2022

  Customer relationship management manager

  Was responsible for the design and development of a smooth client onboarding process. - Was a representative of the company acting as a frontline by identifying and reaching out to customers to provide proactive support, this enabled the easy and early detection of bugs on the application.- Was responsible for the conduction of virtual and onsite meetups to resolve problematic issues using my own knowledge and expertise.- Was responsible for the constant collection of customer feedback which reduces churn rate by 50%.- Was responsible for client adoption of the application by providing the client with manualsand other materials to enable easy usability of the application which increased customer satisfaction by 90%.- Acted as a customer representative in order to provide useful information during team brainstorming meetings.- Was responsible for the timely response and resolution of customer issues via phone, email, or social media- Collaborated and planned digital marketing campaigns alongside the marketing department.- Was responsible for the supervision of the marketing team to ensure the company’s online presence was maintained which increased sales by 10%.- Collaborated with the software development teams in order to optimize the general user experience and develop more features that were relevant to our client’s business operations, this increased customer contract renewal rate by 60%.- Was responsible for the maintenance of top accounts with key stakeholders.- Was responsible for research on emerging technologies and client requests in order to provide leadership and perspective for adoption where appropriate.- Conducted customer training sessions virtually and onsite for new and existing clients.- Was awarded employee of the month twice due to performance and innovative methods of carrying out assignments.- Was responsible for the orientation and training of customer service agents for the handling of customer queries. Show less

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  Zenith bank plc

  Oct 2022 - now

  Customer service representative