Leo Chen

Experience

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  Guangdong Xinhua Publishing Group

  Jul 2013 - Sept 2014

  Sales
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  GLC Co.,Ltd

  Nov 2014 - Jan 2015

  Merchaindiser
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  EcoMatters Environment Trust

  Oct 2016 - Feb 2017

  IT Support Intern

  • Provided IT support for upgrades to the IT system, including Windows server administration, cabling work, and system management • Served as an efficient contributor to the company with strong attention to detail and positive collaboration skills.

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  Fliway Group

  Oct 2016 - Dec 2016

  Administration support(part-time)

  - Represented the company in a professional, consultative manner in all dealings with customers and the public in general - Followed and adhere to the procedures but in place to ensure consistency of service provision and in accordance with company policy- Provided data entry with a strong attention to detail and accuracy to clients

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  MVP Studio - Uptown Innovation

  Feb 2017 - Apr 2017

  Test Analyst Intern

  - Prepared test plan and test cases- Analyzed and prepare automation scripts as required- Performed tests as per test preparation documents- Test completion, reporting and progress tracking in a timely manner

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  King Facade International

  May 2017 - Jul 2017

  IT Support (Part-time)
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  MetService

  Aug 2017 - Mar 2018

  Logistics Support Analyst / Service Desk Analyst

  - Provide onsite and remote support and troubleshooting to internal and external customers by face-to-face, email, phone and remote desktop- Escalate to Level 2 and Level 3 support or call for outside vendor maintenance- Log and manage all business into Cherwell Service Management System- Provide accurate and timely communications to customers on all planned and unplanned outages when required- Establish a relationship with an international project partner BloomSky based in California, organise and conduct weekly Skype meeting- Establish relationships with our logistics partners and manage delivery of their contracted outcomes- Maintain and update all relevant Service Desk documentation in Confluence (team collaboration software), and make this to be easy accessible to the team members- Contribute to continual Service Improvements for the Service Desk team Show less

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  Shen Wai International School

  Aug 2018 - Aug 2023

  IT Specialist

  - Provided on-site and remote technical support to over 1000 users, diagnosed and resolved hardware and software issues. E.g. Assist faculty staff in the video recording of lessons and events both in campus and other venues, assist in the operations of integrated multi-camera video streaming of lessons and large events, assist faculty with their online lessons via Zoom or MS Teams etc.- Installed, configured, and maintained operating systems, software applications, and peripherals such as printers, IP phones, smart TVs, broadcast systems, audio-visual systems.- Assisted in managing and maintaining network infrastructure, including switches, routers, and access points.- Collaborated with cross-functional teams to implement and maintain IT projects.- Photography and recording, editing post-production videos of events. - Provided training to faculty on the usage and IT policies, hardware and software. - Assisted in the planning, development, and review of the annual operating budget and strategic resources to meet the rapidly changing ICT needs. - Assisted in the procurement of ICT equipment that have been budgeted. - Maintenance and upkeep of ICT equipment and maintain inventory of equipment that are on loan. E.g. Over 1000 desktops, laptops, tablets etc. Show less