Experience

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  Hotel de castel

  May 2007 - Mar 2010

  It assistant

  • Provide immediate assistance to hotel guests and staff with technical issues, including troubleshooting Wi-Fi connectivity, in-room entertainment systems, and other digital amenities• Handle support requests via phone, email, or in-person, ensuring timely and effective resolution• Perform routine maintenance on hotel IT systems, including software updates, point-of-sale (POS) systems, antivirus checks, and hardware diagnostics to ensure optimal performance• Set up, configure, and maintain hotel computers, printers, and other hardware devices• Maintaining and troubleshooting the hotel's network infrastructure, ensuring stable and reliable internet access for both guests and staff• Manage and optimize Wi-Fi settings to enhance guest and staff experience• Implement and enforce IT security protocols, including regular updates to antivirus software, firewalls, and security patches Show less

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  Standard chartered bank

  Apr 2010 - Apr 2015

  Support executive – contractual

  • Troubleshot and resolved hardware, software, and network issues, reducing downtime.• Answered user inquiries to resolve computer software or hardware operation problems.• Performed server patching activities using Windows Server Update Services.• Monitored system performance and implemented optimizations, leading to an improvement in user satisfaction.• Installed and performed minor repairs to hardware, software or peripheral equipment.• Implemented security measures such as antivirus protection to protect against malicious attacks.• Performed hardware upgrades, including RAM, SSDs, and graphics cards, to improve system performance.• Managed Active Directory user accounts, groups, and permissions, enhancing system security.• Installed, configured and maintained computer hardware, software and peripherals.• Conducted regular system backups and disaster recovery operations, ensuring data integrity.• Resolved printer, scanner, and other peripheral device issues, maintaining operational efficiency.• Troubleshot network connectivity issues for both wired and wireless connections. Show less

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  The metropolitan christian co-operative housing society ltd. (the mcchs ltd.)

  May 2015 - Nov 2023

  Sr. it support specialist

  • Provided technical support to employees via phone, email, and remote access.• Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.• Performed routine maintenance and software updates on support tools and customer systems.• Configured workstations, networks, servers and printers for end users.• Tested hardware components prior to deployment in production environment.• Created user accounts and configured settings in Active Directory.• Assisted colleagues with complex IT problems or inquiries.• Performed regular maintenance checks on computer hardware components.• Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.• Implemented security measures to protect sensitive information from unauthorized access.• Identified problems in printers, scanners and networking hardware, applying required fixes, or escalating issues.• Maintained an inventory of all IT equipment in the organization.• Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.• Imaged OS and software deployments throughout system and addressed implementation concerns.• Configured hardware devices and software settings to optimize network performance.• Monitored network performance and identified potential areas of improvement.• Implemented security measures to protect the network from unauthorized access or malicious attacks.• Configured and maintained various network devices such as routers, switches, firewalls. Show less

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  Zak’s it services

  Jul 2024 - now

  It specialist

  • Identified and resolved hardware, software, and network issues for clients, minimizing disruptions and maintaining high system uptime.• Managed installation and setup of new hardware and software, antivirus, including desktops, printers, AP, PA system and enterprise applications, ensuring seamless deployment.• Implemented and optimized network components, including routers, switches, firewalls, and wireless systems, ensuring secure and reliable client networks.• Deployed and configured Windows Server OS, Active Directory, DNS, DHCP, and other server roles to meet client-specific requirements.• Set up and maintained user accounts, group policies, and access permissions to ensure data security and compliance.• Conducted training sessions and provided user-friendly documentation to empower clients to effectively utilize IT systems and tools.• Maintained detailed documentation of client network setups, configurations, and troubleshooting steps to streamline future support.• Ensure client systems are protected by implementing security protocols and updates.• Work with other IT professionals and vendors to solve client problems and improve service. Show less