Experience

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  Dawn food products

  Mar 2016 - Mar 2018

  Helpdesk support

  * Give technical support to internal and external clients through phone, remote & on-site.* Administrate incident system.* Make monthly area's reports * Make purchase orders through SAP system.* Track technical failures of compute devices* Treat with providers * Track of user requirements* Purchase peripherals* Repair and maintance, printer device HP, Canon, Zebra, Lexmark.

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  Grupo gonher

  Mar 2018 - Aug 2018

  It support engineer

  -Attention to user of office and production (phone, remote and on-site).-Resolution and track tickets (including escalations).-HelpDesk (installation, configuration and troubleshooting Outlook, Office, Antivirus, Applications, Software, Hardware, etc.).-Project (Update Microsoft Office, Antivirus and install SCCM on all clients).-Attention and configuration of Comercial Service App for sellers.-Control and Management of computers equipment (Desktop and Laptop).-Remote support to different branchs at the Mexican Republic.-Backups of information (OneDrive).-Configure printers by IP, SMTP. Show less

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  Ikusi latam

  Sept 2018 - Apr 2019

  Service support engineer

  • Remote attention to incidents.• Beware of compliance with SLAs.• Management of site visits.• Management of guarantees with suppliers.• RMAs (cisco).• Management of meetings (Cisco Webex).

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  Walmart ecommerce

  Apr 2019 - Nov 2020

  Subgerente de sistemas y calidad

  -Grand Opening of CEDIS eCommerce MTY, GDL & Mérida (Omnichannel).-Manage people.-Configure & Manage GLS (Global Logistic System).-Support & Manage all logistics proccess. - Inbound (Validation, Allocation & Put Away). - Process (Picking, Packing) - Inventory - Shipping - Transportation (Last Mile, Crossdock). - Trafic (Schedule appointments). - Supply

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  Coppel s.a. de c.v.

  Nov 2020 - now

  Marketplace executive operations

  -Manage Marketplace Operations (E2E).-3PL Operation (E2E).-Crossborder Operation-Business Relationships.-KPI & SLAs.-Last Mile.-Reports & Dashboards.-Carriers.