Caroline Baker

Experience

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  Universal Orlando Resort

  Feb 2006 - Feb 2007

  Operations Intern

  Successfully completed a 12 months internship in front entrance operations at Universal Studios. The internship covered Ticket Sales & Upselling, Turnstiles and Guest Services. During this time, I was promoted to the position of Team Leader.

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  Travelodge Hotels Limited

  Oct 2008 - Sept 2014

  Assisted the Hotel Manager in the day to day operations of a busy 106 bedroom hotel with Bar Cafe. Delivered consistently high front & back office standards, resulting in successful Finance, F&B, H&S and Brand audits. Ensured compliance with cash handling, accounts, security and weekly stock taking procedures.The role also included: completing Bar shifts and cooking breakfasts and dinners in the hotel kitchen. During this time I also undertook a two month secondment at Northampton Round Spinney Travelodge managing the rebranding and TUPE transfer process from Innkeepers Lodge to Travelodge. Show less

  • Hotel Manager

    Apr 2011 - Sept 2014

  • Assistant Hotel Manager

    Oct 2008 - Apr 2011
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  Premier Suites Plus Dublin Ballsbridge

  Sept 2014 - Jan 2018

  Operations Manager

  Managing the day to day operations of an all-suite hotel in Ballsbridge, Dublin 4 working closely with the Reservations team and corporate agents to maximise sales and revenue. My role includes resolving debtors queries and debtors payments with external stakeholders. I am also responsible for managing budgets and compiling revenue/wage forecasting reports, identifying staff vacancies, screening CVs, conducting interviews and selecting candidates.I act as the first point of contact for any HR issues raised by staff and document and keep up to date records of the training needs and qualifications of employees, updating employee records to ensure they are legally compliant, accurate and secure. I am also the primary point of contact for facilities maintenance including maintenance scheduling and managing service contracts. I also organise and host in house events for the property and external companies such as RTE, ASAP and foreign embassies. Show less

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  Davsea Ltd

  Jan 2018 - now

  HR Manager

  I am responsible for managing the HR functions across two local businesses; Amber Service Station and Hanna's Restaurant both in Fermoy. I am also responsible for the payroll for 100 employees and the HR administration for nearly 150 employees.