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Tanushree Pattjoshi

Tanushree Pattjoshi

Support and Maintenance Project Lead at Humana

Followers of Tanushree Pattjoshi672 followers
location of Tanushree PattjoshiSydney, New South Wales, Australia

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  • Timeline

  • About me

    ICT Project Manager, Cybersecurity & Service Delivery Specialist | ITIL Expert | Championing Digital Innovation, excellence in Stakeholder Engagement, and top-tier Customer Service

  • Education

    • Healthcare Domain AHM250

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      Healthcare Domain AHM250

    • ITIL

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      ITIL Certified

    • PRINCE2® Practitioner

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      PRINCE2® Practitioner

    • KnowledgeHut Solutions Pvt Ltd

      2019 -
      Agile CSM

    • Google Cloud Certified

      2023 - 2023
      Professional Cloud Security Engineer

    • University of Technology Sydney

      2023 - 2023
      UTS & INSTITUTE OF DATA Cyber Security Training Program

      The Institute of Data course affiliated by UTS is designed to empower professionals for real-world commercial and enterprise success, fulfilling the growing business needs of cyber security. This intensive course is focused on practical in-class training, labs, and real-life projects. Key modules covered:• Introduction to Cyber Security• Top Risks Businesses Face Today• Network, System, IAM & Encryption Fundamentals• Cyber Security Practice• Consulting and… Show more The Institute of Data course affiliated by UTS is designed to empower professionals for real-world commercial and enterprise success, fulfilling the growing business needs of cyber security. This intensive course is focused on practical in-class training, labs, and real-life projects. Key modules covered:• Introduction to Cyber Security• Top Risks Businesses Face Today• Network, System, IAM & Encryption Fundamentals• Cyber Security Practice• Consulting and Interpersonal Skills• Real-world Cyber Security Issues• The Attacker’s View• The Defensive Mindset• Incident Response• Performing Risk Reviews• Security and Compliance Frameworks Show less

  • Experience

    • Tata Consultancy Services

      Dec 2012 - Nov 2014
      Support and Maintenance Project Lead at Humana

      •As a Support and Maintenance Project Lead at Humana, I optimized incident management processes, leading to minimized downtime and enhanced operational efficiency. •I also led a cross-functional team, implemented robust support structures, compiled comprehensive lesson learned documents, and collaborated closely with stakeholders to ensure successful project outcomes and stakeholder satisfaction.

    • Qantas

      Nov 2014 - Apr 2017
      ICT Senior Software Engineer & Offshore Project Lead

      •As an Onshore IT Senior Software Engineer & Offshore Project Lead at QANTAS Airways, I played a pivotal role in delivering thorough documentation and leading the PL1 Upgrade Project, ensuring timely and budget-conscious system upgrades while enhancing project efficiency.•I actively collaborated with cross-functional teams to proactively tackle support issues during warranty support, providing robust technical support for core applications. I efficiently resolved escalated incidents and innovatively developed new stored procedures to enhance system functionality. Show less

    • Westpac Group

      Apr 2017 - Oct 2023
      Senior Analyst & Run Manager

      •As a Senior Analyst and Run Manager at Westpac, I provided technical support and troubleshooting, managed KPIs, and conducted governance meetings to improve service delivery and reduce SLA breaches. •As a Run manager, I oversaw application environment and release management, conducted end-to-end project management, implemented ITIL best practices, led automation initiatives, managed access controls, participated in disaster recovery planning, and received recognition for contributions to service excellence and efficiency enhancement. Show less

    • NSW Health

      Jan 2024 - now
      Enterprise Engineer

      •As an Infrastructure Enterprise Engineer at NSW SESLHD, I strategically managed approximately 1400 critical servers, aligning with enterprise objectives to enhance server uptime, optimize security measures, and streamline operational efficiency. •I devised and implemented initiatives such as enhancing the OS patching process, automating access forms using servicenow, and collaborating across teams to improve CMDB accuracy, resulting in improved data precision and operational efficiency.

  • Licenses & Certifications