Experience

• 

  University of florida housing and residence life

  Aug 2010 - May 2013

  Resident assistant

  • Worked to provide a community oriented living environment where residents are empowered to learn, innovate and succeed. • Conducted procedures and implemented rules set by the University of Florida (UF) Code of Conduct. • Created an environment for students to experience structure specialized in their field of study. • Achieved tasks set by supervisors individually and in a team setting.• Collaborated with UF Faculty, University Housing staff, individual departments, and outside vendors. Show less

• 

  Talswim - area tallahassee aquatic club

  May 2011 - Aug 2011

  Swim instructor
• 

  Ptf photo

  Jul 2013 - Jan 2015

  Photo assistant

  • Worked with models, event estheticians, and vendors to develop design concepts.• Responsible for acquiring and managing resources and recruiting subjects to photograph. • Assisted with setting up and breaking down events, location scouting, and photo editing.• Produced print quality photographs for Florida State University Sports Information Department.• Worked with Photo Editing Software to resize, retouch, and edit images as needed.• Worked efficiently independently and in a team as needed to complete assignments in a timely manner.• Collaborated with Florida State University Staff and professional photographers to develop dynamic field skills. Show less

• 

  Books a million / designer shoe warehouse

  Aug 2013 - Jan 2016

  Customer service specialist

  Ensured associates met business objectives in regional locations by summarizing sales data and providing trainings on customer service tactics and product benefits.Recognized as a top sales associate in the company for proactively engaging with customers, converting them into repeat clients and consistently delivering high levels of customer service while meeting corporate metrics.Leveraged marketing sales metrics to monitor employee performance and pinpoint improvement opportunities. Nurtured team development by mediating problems between colleagues and encouraging teammates to embrace company core values. Show less

• 

  Fsu sports information

  Sept 2014 - Jan 2015

  Photographer

  Shoot FSU Athletics for Florida State University. See PTF Photo

• 

  Restaurants include: fado irish pub and restaurant, barcelona wine bar

  Jan 2016 - Jul 2017

  Hostess / server

  Coordinated dining room activities and directed staff to provide fast and courteous customer service.nterfaced with customers to assess food needs, recommended dishes, and upsell beverages, appetizers and desserts; answered questions about menu items and recipe ingredients.Supported a diverse group of colleagues by communicating effectively and creating an inclusive work environment.Ensured consistent and high quality customer service by training new servers and floor staff on guest services, expectations, safety procedures, proper food handling and restaurant protocols. Show less

• 

  Studios include: cw, nbc, netflix, tyler perry, marvel, youtube red

  Jul 2017 - Jan 2019

  Production assistant / set dresser

  Ensured critical project milestones were met by coordinating with vendors to ensure accurate and timely arrival of products, services, and labor.Managed inventory, assessed logistical needs, and navigated vendors to obtain items for projects.Prepared and placed products across 50+ projects achieving the artistic visual design communicated by senior leaders.Collaborated with new team members to expand their knowledge of communication strategies, organizational hierarchies, and film industry standards. Show less

• 

  Boston consulting group (bcg)

  Feb 2019 - Mar 2021

  Became a subject matter expert in digital tools (Trello, Unito, and Slack) to drive adoption, mitigate resistance to change, and influence a positive culture shift. Created and implemented Trello Trainings for 100+ admins to increase productivity and promote new ways of working.Improved operational efficiency by identifying, assessing and removing bottlenecks for senior leaders across BCG.Partnered with 8 Global Directors across multiple functions of BCG to coordinate deliverables and manage expenses. Show less

  • Social Media Marketing Secondee

    Jan 2020 - Mar 2021

  • Administrative Assistant

    Feb 2019 - Dec 2020
• 

  Boston consulting group (bcg)

  May 2021 - now

  In addition to my duties, a Product Analyst; also doubled as working as the Scrum Master for some teams. Specific responsibilities related to managing the Scrum process include:Facilitate Scrum EventsSprint Planning: Facilitate sprint planning meetings to define goals and select backlog items for the sprint.Daily Stand-Ups: Conduct daily stand-up meetings to ensure team alignment and progress tracking.Sprint Reviews: Lead sprint review meetings to showcase completed work and gather feedback.Sprint Retrospectives: Facilitate sprint retrospectives to reflect on the sprint and identify areas for improvement.Support the Scrum TeamRemove Impediments: Help the team identify and remove impediments that hinder progress.Ensure Team Focus: Ensure the team remains focused on the sprint goals and adheres to Scrum principles.Encourage Collaboration: Promote a collaborative environment and encourage open communication within the team. Show less Responsibilities: Requirement Gathering: Work with stakeholders to gather and document product requirements.User Stories and Use Cases: Develop user stories and use cases to guide the development process.Cross-Functional Collaboration: Collaborate with marketing, sales, engineering, and customer support teams to ensure product success.Stakeholder Communication: Communicate product insights and updates to stakeholders, ensuring alignment and support.Feedback Loops: Establish feedback loops to continuously gather user feedback and improve the product. Show less Enabled 20+ BST customers to manage projects effectively using digital tools, including but not limited to Trello, Unito, Slack, and Zoom by tailoring trainings based on users’ business needs.Team Coordinator responsible for ensuring coverage, conducting trainings and fostering affiliation. Mentors team members by broadening their network, instilling best practices, and supporting their transition into BCG.Partnered with Global IT and Admin Services to implement the Global IT Agile Transformation by monitoring timelines, removing roadblocks, and promoting tactical communication between customers.Expanded BCGs social media reach by persuading executives to optimize and leverage their LinkedIn across the firm. Show less

  • Global Change & Communications Senior Specialist - Digital Products

    Mar 2024 - now

  • Global Product Senior Specialist- Marketing- BCG.com

    Jan 2023 - Mar 2024

  • Product Analyst

    Mar 2022 - Jan 2023

  • Senior Administrative Assistant

    Jan 2021 - Mar 2022

  • Learning and Development Secondee

    May 2021 - Dec 2021