Experience

• 

  Hotel intercontinental, new delhi

  Jul 1999 - Apr 2001

  Front office executive

  Major responsibilities included managing the Front Office Operations like Check In / Check Out, Cashering, Reservations and manage Guest relations

• 

  Genpact

  Sept 2006 - May 2010

  • Claims Operations Manager

    Feb 2009 - May 2010

  • Quality Analyst

    Sept 2006 - Jan 2009
• 

  Genpact

  May 2010 - Aug 2014

  Execute the Process Improvement deliverables for a leading US insurer ; support Process Transitions and complete stabilization projects Support Project team as a Lean Six Sigma consultant in executing Process Improvement / Business Transformation projects at the client's place of work through parternering with onsite client teams

  • Manager- Quality

    May 2001 - Aug 2014

  • Lean Six Sigma Consultant

    May 2010 - Jan 2012
• 

  Exl

  Aug 2014 - Jun 2015

  Senior manager, process excellence
• 

  Aon

  Jun 2015 - Mar 2017

  Service manager- business excellence
• 

  Alight solutions

  Apr 2017 - Aug 2018

  Delivery manager(mbb), business excellence

  Quality Lead supporting the 2500+ Health and Benefits Administration Vertical

• 

  Wipro

  Sept 2018 - Dec 2018

  Practice manager - quality (mbb), digital operations & platforms

  Quality Lead supporting Wipro's Digital Operations & Platforms business aligned to Health & Benefits Administration services.

• 

  Teleperformance

  Jan 2019 - now

  Simplifying businesses each moment, Managing Consultant- Digital Transformation at Teleperformance India

  • Managing Consultant

    Jan 2021 - now

  • Principal Consultant, Digital Transformation

    Jan 2019 - Jan 2021