Experience

• 

  Gordmans

  Jun 2015 - Oct 2015

  Customer service associate

  - Engaged in one-on-one social interactions with customers to ensure their best experience.- Worked well with a team and completed tasks that served a common goal.- Held minor responsibilities that contributed in significant ways.

• 

  Yellow brick road early childhood development center

  Jul 2016 - Nov 2023

  Assistant director/lead pre-kindergarten teacher

  - Formed individual relations with families to ensure their child’s needs through communication, comprehension, and collaborative efforts.- Mastered leadership and partnership with coworkers when adjusting to changes in the workplace.- Ensured top quality care through praise and correcting staff when necessary.- Embraced flexibility when performing teaching duties and prioritizing tasks as assigned.- Engaged in one-on-one interactions with both children and families (six weeks through school-aged).- Acquired conflict confrontation skills and how to reduce tension through problem solving.- Learned patience when problems arise and how to communicate in an effective manner.- Built self-management and time-management skills through curriculum planning. Show less

• 

  Tara hills golf course

  May 2017 - Jun 2019

  Cart attendant

  - Engaged with customers to ensure their best experience. - Managed time to serve guests in a fast-paced environment. - Maintained mental math skills to sell efficiently.

• 

  B2 environmental, inc

  May 2022 - Jun 2022

  Environmental project manager

  - Wrote and reviewed Phase I Environmental Site Assessments for client approval.- Performed and produced prompt quality assurance for reports.- Ensured customer service satisfaction with assigned clientele.

• 

  American family insurance

  Dec 2023 - now

  Customer service representative

  - Curated quotes and policies with respect to the individual desires of clients.- Worked alongside and directed clients through the claims process in a timely manner.- Discussed latest coverages and endorsements with consumers that best fit their needs.- Developed and maintained reputable customer relations via telephone, email, and in-person meetings.