Experience

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  Sherwin-williams paint company

  Jun 2008 - Jan 2018

  Branch store manager

  Improved branch performance by supervising sales, marketing, budget, and resource management. Developed customer life cycle plans and used high-end product and policy knowledge to simplify the customer experience; sustained retention after leaving.• Completed 2008 Sherwin-Williams University Assistant Management Training Program in Dallas, Texas• Completed 2012 Sherwin-Williams Store Manager Training program in Dallas, Texas • Implemented sales optimization, budget control, and issue mitigation strategies in yearly business plans. • leveraged independence to transform processes in adherence to company standards. • Communicated effectively with peers, subordinates, customers and followed the direction supervisors. • Analyzed various Inventory reports to better manage cost and inventory. • Oversaw the maintenance schedule of the company vehicles logged the maintenance in company binder for better transit while delivering great customer service! • Coordinated and collaborated with contractors on paint projects that needed a special paint. Through the collaboration you teach how to ask more probing questions and I get more sales! Show less

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  Spectrum

  Apr 2018 - Nov 2018

  Outside direct sales & door-to-door

  • Pursued more sales leads set forth by the company standard.• Closed all potential sales leads and exceeded sales goal. • Optimized sales plans by analyzing market trends and participating in team trainings.• Ensured top customer service by using a consultative approach to identify needs.• Asked potential clients questions to engage in a two-way conversation and figure out their needs. • Retained relationships repeat Business by problem solving client’s issues and providing excellent customer service. Show less

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  Bosch baking

  Dec 2018 - Sept 2019

  Route supervisor (supervised & managed fleet of trucks) bosch baking

  Ensured business growth by managing cross-functional sales, marketing, customer service, leadership, and HR duties. Prioritized customer service by promoting transparent communication among 3 multidisciplinary departments. Suggested best practices on budget control and resource optimization and led change management by handling team expectations.• Advanced branch growth by promoting services, conducting telemarketing calls, and organizing sales appointments.• Supervised and mentored personnel on customer service, competitive differentiation, maintenance, and problem escalation in individual and group coaching sessions. Implemented a day-to-day task delegation and evaluation program.• Streamlined workforce communication, provided career development insights, and ensured adherence to rules DOT regulations. • Expedited workflow, identified discrepancies, and visualized goals by introducing a team reporting framework.• Conducted Quality Control and safety inspections of the fleet inventory.• Identified and implemented new employee systems and trained everyone to be in compliance. Show less

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  Fastenal company

  Feb 2020 - Mar 2021

  Sales support representative

  Assist all departments in the Branch meet or exceed its Goal’s and annual budget. Provide the best customer service and build relationships to build more future business. Assist in fulfilling customers’ orders and delivering them the customers jobsite in the company vehicle. Lastly, use past 10 plus years of customer service experience to help solve any problems for the customer. • Assisting with sales/customer service. • Placing and fulfilling orders.• Receiving and shipping inventory. • Performing deliveries with a company vehicle. • Highly motivated, self-directed and customer service oriented.• Identified and implemented new employee systems and trained everyone to be in compliance. Show less

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  Self-employed

  Mar 2021 - now

  President / owner