Jeetendra Pathak

Experience

• 

  Andromeda Marketing Pvt Ltd.

  Jan 2003 - Mar 2003

  Sales Executive
• 

  Tata Teleservices Ltd

  Mar 2003 - Mar 2004

  Apprentice Engineer- Network Operations
• 

  Zip Telecom Limited

  Mar 2004 - Nov 2004

  Franchise Support Officer
• 

  DAT Engineering Pvt Ltd (for Tata Teleservices Mah Ltd)

  Nov 2004 - Mar 2005

  Engineer- Network Operations
• 

  Aarvi Encon Limited

  Jul 2005 - Sept 2005

  Engineer- Metro Area Network (Transmission)
• 

  Reliance Communications

  Oct 2005 - Mar 2007

  Network Planning Engineer-Fixed Access
• 

  Reliance Industries Limited

  Mar 2007 - Feb 2011

  Manager-Data Network Planning & Engineering
• 

  Nokia

  Feb 2011 - now

  In my role as Service Delivery Manager, I lead the planning and execution of large-scale IP projects at Nokia, ensuring alignment with corporate strategies and customer needs. By fostering cross-functional collaboration with Vodafone teams, I optimize network architecture and service engineering.• Drive strategic project planning by developing comprehensive timelines and task breakdowns, ensuring on-time delivery.• Serve as the primary escalation point for project-related issues, enhancing customer dependency management and ensuring smooth execution.• Lead the engineering and optimization of high-quality solutions within stringent service delivery timelines.• Manage and mentor a high-performing team of 16, cultivating accountability and collaboration to achieve exceptional outcomes.• Champion a culture of quality and efficiency, resulting in measurable improvements in customer satisfaction and service delivery metrics. Show less As an IP Manager, I played a pivotal role in implementing new services and optimizing existing network solutions to align with business goals. My collaboration with Vodafone's planning teams was critical in ensuring seamless integration and high-performance standards.• Conducted thorough analyses of service requirements, creating detailed High-Level Design (HLD) documents for new service implementations.• Developed Low-Level Design (LLD) documentation that provided clarity on technical specifications for deployment.• Coordinated closely with Circle and NOC Teams to ensure precise and timely service configurations and implementations.• Guided and mentored a team of engineers, fostering technical excellence and accountability in project delivery.• Delivered innovative network solutions that significantly enhanced planning and scalability, driving overall network performance improvements. Show less In my position as an IP Solution Specialist, I orchestrated complex network implementations that consistently exceeded customer expectations. I focused on enhancing service capabilities while ensuring seamless integration with existing infrastructures.• Managed all aspects of project delivery, ensuring milestones were met through effective use of project management methodologies.• Created comprehensive High-Level Design (HLD) documents to define and plan new service implementations efficiently.• Developed precise Low-Level Design (LLD) documents, facilitating a smooth transition from planning to execution.• Crafted accurate configuration scripts in collaboration with Circle and NOC Teams, ensuring flawless execution and deployment.• Successfully drove efforts that strengthened the network infrastructure and enhanced operational efficiencies across the board. Show less As the IP Team Lead, I established a foundation for operational excellence in IP network management. My leadership and strategic vision were crucial in aligning our team's efforts with organizational objectives.• Built and led a high-performing IP team dedicated to innovation and service excellence in network architecture.• Directed critical national projects, ensuring timely rollouts that consistently met high-performance standards.• Instituted best practices in service delivery frameworks, significantly improving workflow efficiency and operational effectiveness.• Enhanced customer satisfaction through effective service management and quality assurance programs.• Championed a collaborative team environment that empowered members to achieve exceptional results in challenging scenarios. Show less

  • Service Delivery Manager -SEO

    Feb 2022 - now

  • IP Manager - SEO R4-MPBN Planning Team

    Jan 2020 - Feb 2022

  • IP Solution Specialist - SEO IP Planning Team

    Apr 2019 - Dec 2019

  • IP Team Lead - Central Operations

    Feb 2011 - Apr 2019