Tracee Esters

Experience

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  AT&T Wireless

  Feb 1997 - Dec 2005

  •Coached and developed a group of Billing representatives across two separate teams as it pertains to resolving database exceptions, billing issues, and supporting internal and external customers•Assisted in facilitating various meetings and conference calls, presented overviews of departmental processes, and detailed explanations of impacts for new policies and procedures, policy changes, and or enhancements to systems•Monitored, tracked, and provided monthly statistics for team accomplishments•Analyzed team statistics and implemented various process improvements to greatly increase team efficiencies based on findings, which resulted in an increase of revenue•Worked closely with other managers, and analysts of cross-functional groups to define and achive common business goals•Developed and implemented new and improved processes for billing and order closure teams•Implemented cross training between two teams in an effort to align department support and resources•Maintain strong positive relations with other carriers nationwide to service our mutual customers Show less •Managed Enterprise customer billing data, provided input on conference calls with upper management, trained, developed process, and facilitated processing of thousands of adjustments on a monthly basis in an effort to reduce billing errors•Resolved complex billing issue requests in support of our internal/external customers•Assisted with billing media conversions and market acquisitions – coordinated and completed billing and local market maintenance ongoing as we modify billing record method or acquire new markets Show less

  • Compensation Specialist

    Mar 2005 - Dec 2005

  • Billing/Collections Specialist

    Feb 2004 - Mar 2005

  • Billing Team Leader/Supervisor

    Apr 2002 - Jan 2004

  • Senior Billing Coordinator

    May 1999 - Mar 2002

  • Billing Coordinator

    Oct 1998 - May 1999

  • Customer Care Representative

    Feb 1997 - Oct 1998
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  AT&T Mobility

  Dec 2005 - Mar 2008

  Sales Operations Analyst

  •Processing various system access requests for Enterprise sellers that directly impact compensation and gross add reporting across multiple business segments •Duties included working with various levels of management and multiple system teams.

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  AT&T

  Mar 2008 - now

  Sales Operations Manager

  •Management of various system profiles that directly impact compensation for Enterprise employees which includes aligning with various levels of management and system teams