Adam Elder, MBA, FPQP®

Experience

• 

  United States Marine Corps

  Jan 2004 - Dec 2006

  Infantry
• 

  Scottrade

  Nov 2005 - Jul 2014

  Ranked in top 1% in the district for daily productivity goals (number of current and potential clients contacted each day to assess investment goals). Reduced debits by over 90% through debit collections from clients.Trained, coached, and mentored customer service and registered representatives.Conducted branch audits. Served as acting manager in absence of regular manager.

  • Senior Stock Broker

    Oct 2007 - Jul 2014

  • Customer Service Representative

    Apr 2006 - Oct 2007

  • Intern

    Nov 2005 - Apr 2006
• 

  Anthem, Inc.

  Jul 2014 - Mar 2016

  Assisted at Open Enrollment meetings and benefit fairs.Processed claims and claim adjustments. Provided High Dollar notification (Pre and/or Post payments).Represented Service Operations on any implementation for a new group or renewal of an existing group, including attending and participating in “Discovery Calls” and subsequent weekly calls/meetings with implementations for all clients. Assisted members with complicated claims in a call center environment.Trained new employees; trained and communicated with front line service teams on account benefits and nuances for both new groups and existing groups when benefit changes were made.

  • Employer Service Representative

    Jun 2015 - Mar 2016

  • Consumer Service Associate

    Jul 2014 - Jun 2015
• 

  Avantax Planning Partners

  Apr 2016 - now

  Financial Services Assistant III

  Work with two other FSAs, 15 CPA firms across the Midwest, and eight advisors in four states. Assist in the training of new FSAs and new advisors.Assist in enrolling new companies’ employees into the 401k services provided for their companies.Manage all client inquiries and correspondence. Prepare all client review materials and reports.Assist in the preparation of client asset management, brokerage, and insurance accounts (research or application preparation) and all administrative duties for assigned Financial Advisors.Prepare and review investment and insurance new account paperwork for deficiencies to ensure completion.Contact clients to gather information and complete required paperwork.Function as liaison between CPA/FA and operations; clients and operations; and Schwab, SEI, or brokerage.Assist in FA ongoing communication with clients, CPAs, and prospects.Update Client Relationship Management database with all client communications.Participate in training webinars and workshops to better understand the current rules and regulations for the FinancialServices industry. Act as an office manager in territorial offices as necessary. Show less