A M Sajidul Bari

Experience

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  Grameenphone Ltd

  Dec 2012 - Jun 2014

  Customer Manager (Online Communication)

  Responsibilities:1. Respond to customer's query via web chat, email & digital social media, on queue basis, to maintain an optimum service level 2. Provide one-stop quality information to ensure positive customer experience 3. Maintaining targeted KPI on a regular basis 4. Provide proper feedback in response to customer’s email about their queries regarding concerned product and serviceAccomplishments:1) Finalist of Idea competition Q3 & Q4 (2013)

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  Bangla Trac Communications Limited

  Jul 2014 - Oct 2016

  Account Manager, Sales

  Responsibilities:1. Managing major accounts for BTMVL2. Play an integral role in new business pitches and responsible for effective on-boarding of new clients3. Act as the key interface between the customer and cross-functional divisions4. Dealing with all aspects of content marketing and relevant campaigns5. Generate sales for a portfolio of accounts and achieve sales target6. Provide support to operational executions upon requirement7. Identify new sales opportunities within existing accounts to remain a client-account manager relationship by up-selling and cross-selling8. Maintaining and expanding relationships with existing clientsAccomplishments:1. Gathered 4 large and 10+ small projects2. Improved account revenue performance by 45%3. Promoted from Jr Account Manager to Account manager4. Nominated for best performer of the month – Jan 2015 Show less

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  Dotlines

  Dec 2016 - Mar 2018

  Specialist - VAS & New Business

  Responsibilities:1. Managing assigned product portfolio 2. Monitoring business performance & revenue generation3. Designing, planning & launching campaigns4. Reporting, analyzing, taking strategic decisions5. Planning & executing projects Accomplishments1. Took the lead of new account & exceed revenue target by 130% within 2 months and overall portfolio by 150%2. Launched 7 new products & 4 campaigns in a row3. Took the lead for one of the largest merger in telco industry from SSD-Tech end and successfully migrated 22 own services & 18 vendor’s services.4. Selected as the best employee for two times in a row; Q2-2017 & Q3-2017 Show less

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  Banglalink

  Mar 2018 - Sept 2022

  Corporate Account Manager (SME & Emerging Segment)

  Responsible for Dhaka South Metro business while leading a team of 14 Sales Officers Responsibilities:1. Leading and developing territory business to achieve monthly sales target from existing and new customers2. Injecting potential business opportunities and generating new business leads to drive business3. Taking strategic decisions for assigned territory4. Rolling out different market initiatives5. Developing sales initiatives to ensure sustainable market share Show less

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  Apex Footwear Limited

  Oct 2022 - now

  Manager- Institutional Sales