Melissa Holt

Experience

• 

  Nordstrom

  Jan 2009 - Jan 2011

  Customer Sevice/Retail Associate

  • Assisted customers with product selection and queries• Demonstrated ability to keep track of repeated customers, their likes and dislikes and their contact information.• Proven ability to anticipate customer responses• Investigated and resolved customer complaints• Set up store displays• Handled inventory and stocks• Inspected merchandise for quality and quantity.

• 

  StubHub

  Jan 2012 - Oct 2014

  Field Operations Coordinator

  • Work with co-workers on day-to-day operations, which include providing exceptional customer service to both our sellers and buyers to ensure that they have the best experience possible.• In depth knowledge of building exceptional customer experiences through engagement, attitude and service• Responsible for managing relationships with large account holders with local interest• Lead stakeholder in local major events such as the Rose Bowl. • Responsible for completing projects by a specified deadline.• Provide resources for co-workers to enhance their ability to complete daily tasks with ease.• Responsible for resolving escalations that may arise and develop a solution that is adequate for all parties involved. • Assist with office ordering and organization of one of the biggest Field Operations Offices in the nation• Help develop office rules and procedures and enforcement of procedures Show less

• 

  Mobius Commerce

  Feb 2015 - Oct 2017

  Account Manager
• 

  Brand Elite

  Oct 2017 - now

  Manage E-Commerce Marketplaces

  • Vice President

    Feb 2024 - now

  • Director of Marketplace Success

    Jan 2021 - now

  • Account Manager

    Oct 2017 - Jan 2021