Experience

• 

  Cdmt marketing agency

  Jun 2019 - Nov 2019

  Training coordinator
• 

  Model of companies simulation

  Jul 2019 - Jul 2019

  Head human resources
• 

  Wekaya

  Sept 2022 - Aug 2023

  Human resources specialist

  Payroll and Personnel Specialist We kaya Environmental services Company - Organize and maintain personnel records- Update internal databases (e.g. record sick or maternity leave)- Prepare HR documents, like employment contracts and new hire guides- Liaise with external partners, like insurance and healthcare providers.- Revise the medical results from the Hospital.- Created regular reports and presentations on HR metrics- Assist the payroll department by providing relevant employee information (e.g. leaves of absence, sick daysand work schedule) Show less

• 

  Sutherland

  Oct 2022 - Aug 2023

  Customer service representative

  Customer service representative at Sutherland - Provide customer support experience and handling various inquiries and concerns.- Strong phone contact handling and active listening skills.- Familiar with CRM systems and practices- Adapted communication style to engage with diverse customer personalities.

• 

  Yalla dawam - يلا دوام

  Jan 2023 - Apr 2023

  Human resources intern

  Okba ibn nafee hospital Worked on organizational development role. -Developed and implemented manpower plans to align workforce needs with business objectives.- Conducted salary surveys to ensure competitive compensation structures.- Performed SWOT analyses to assess organizational strengths, weaknesses, opportunities, and threats.- Established SMART goals to enhance employee performance and organizational efficiency.- Designed and updated job descriptions to reflect role responsibilities and business needs.- Conducted job analyses to determine key competencies and improve recruitment strategies Show less

• 

  Allianz

  Aug 2023 - Jan 2024

  Bancassurance specialist

  Banc assurance Executive (Insurance Advisor)- Allianz Arab bank- Collaborate with bank staff to provide expert advice to clients on life assurance products.- Responsible for the Sales, Distribution and Marketing of Life Assurance in the Banc assurance businessthrough development

• 

  White realestate

  May 2024 - Dec 2024

  Human resources specialist

  Recruitment Specialist at White real estate- Implementing manpower plans and creating job advertisements, managing recruitment process and applyingfor job offer- Oversaw employee development and performance evaluations monthly.- Updated internal databases, including tracking sick leave and maternity leave- Managed employee documentation, including employment contracts and new hire guides, ensuring a smoothhiring process.- Revised company policies and assisted the payroll department with relevant employee information.- Utilize the ZK Management system to accurately record employee attendance, facilitating effective time._ Headhunting . Show less

• 

  Remax

  Jan 2025 - now

  Human resources specialist

  HR Specialist at REMAX Avalon Egypt - Address employee concerns, conflicts, and grievances while ensuring a positive work environment.- Implement initiatives to enhance employee engagement and satisfaction- Identify training and development needs to upskill employees and enhance productivity.- Ensure compliance with labor laws, company policies, and industry regulations.- Work with HR and finance teams to manage salary structures, rewards programs, and benefits administration.- Assist in driving organizational change, restructuring, and process improvements.- Utilize the ZK Management system to accurately record employee attendance, facilitating effective timemanagement and tracking of work hours.- Recruitment process. -Implementing KPIS, Job analysis, Job description and succession plan. Show less