Experience

• 

  Kiro tv

  Oct 2006 - Nov 2008

  Broadcast engineer

  ✔Technical Project Management: Performed video feeds to and from national CBS and CNN affiliates via satellite. ✔Cross-Functional Collaboration: Coordinated and communicated cross-functionally and cross-divisionally at the station regarding live, developing, and breaking news. ✔Broadcast Engineering: Under no direct supervision, tuned three microwave signals for the morning news, monitored visual and audio recording quality. Edited video packages and sent to video server using Avid NewsCutter. Operated live trucks with microwave and satellite capabilities state-wide. ✔Video Production: Set-up live shots (IFB, audio and video cables, editing station) and fed video packages back to station. ✔Major News Productions: Worked on major news stories (i.e. Amanda Knox). Show less

• 

  Seattle parks and recreation

  Mar 2013 - Oct 2020

  •Answered phone calls from citizens and staff regarding public safety hazards or conditions in the community that needed attention; evaluate nature of call to determine necessary response, dispatch field personnel or contact agencies as appropriate.•Received and routed information among field crews, supervisors, as needed.•Wrote work orders, coded and assigned project numbers, maintained logs of department activities as related to ongoing projects, issues, or work orders.•Worked City-wide emergencies (wind, rain, snow storms, landslides, power outages, tree failures) as needed, prioritized work orders, kept managers and directors abreast of developing situations. Show less ✔Program Management & Coordination: Coordinate summer, school-year Y.E.S. (Youth Engaged in Service) programs (consisting of up to 90 youth ages 13-19, focusing on life and employment skills, customer service, computers/e-mailing, answering phones, team-building, childcare, facility maintenance, resumes/interviews, emergency protocols, safety training, and confidence). ✔Professional Coaching & Development: Helped 5+ youth become employed by Seattle Parks and Recreation. ✔Networking: Networking with various stakeholder to drive visibility and buy-in of Y.E.S. Program (e.g. city of Seattle professionals, outside partners, and volunteers). ✔Workshop Management: Planned logistics for approx. 30 workshops, trainings, and celebration events. Personally delivered approx. 30 workshops. ✔Database Management: Created and managed approx. 15 databases for (a) processing participant stipends, (b) contact information for outside orgs/speakers/workshops, and (c) survey management. ✔Report Management: Crafted reports that include participant numbers, demographics, photos, and video. ✔Marketing Collateral: Designed and published marketing materials (e.g. filming/editing video documentaries). Documented Y.E.S. and teen City-wide events through photography and video interviews for City executives. Show less ✔Social Media Management: Supported 57 Facebook sites and their 90 administrators, along with a Twitter account. ✔Web Management: Used HTML, Adobe Photoshop, Adobe Dreamweaver, Access Database, and an FTP to manage and edit the Department’s 4,500+ webpages. ✔Staff Training: Developed curriculum and conducted 3 Facebook trainings for 60 Parks employees. ✔Customer Service: Interacted with internal and external customers daily. Responded in a timely and professional manner to updates and inquiries. ✔Project Management: Prioritized updates, formatted and published web content, met weekly deadlines to post important public information, and managed meeting dates and documents. ✔Management Communication: Took initiative to communicate with supervisor, division directors, managers, and coworkers regarding time sensitive updates. ✔Google Analytics: Filled dozens of Google Analytics requests and tracked daily web-related updates and needs. ✔User Interface (UI)/User Experience (UX): Improved UI and UX of SPR website for diverse base of users including internal and external stakeholder. Improved overall usability and functionality. Show less ✔Web development: Used HTML, Dreamweaver, and Photoshop to maintain the portal. ✔Social Media Management: Managed Facebook and Twitter accounts for Teen Programming, their programs, trainings, events, and youth employment opportunities inside Parks and Recreation. ✔Public Relations: Promoted local and partner organization events and workshops. ✔Collaboration: Networked, communicated, and worked closely with fellow Teen Programming staff and Manager. ✔Special Events Management: Promoted special events with management, supervisors, outside organizations, youth, and parents. ✔Social Media-Driven Customer Service: Provided responsive and effective internal and external customer service through social-media outlets. Show less

  • Dispatcher

    Dec 2018 - Oct 2020

  • Youth Employment Program Coordinator (Y.E.S. Program)

    Apr 2009 - Dec 2018

  • Information Technology Specialist

    Sept 2013 - Sept 2014

  • Teen Web Developer

    Mar 2013 - Sept 2013
• 

  City of seattle

  Jun 2016 - Oct 2020

  Management systems analyst assistant

  ✔IT Imaging Support: Image computers, laptops, and 180+ tablets for Parks AMWO (Asset Management and Work Order System) with Windows 7 and 10. ✔Staff IT Support: Deliver and install customer orders such as computers, monitors, printers, and peripherals within parks facilities. ✔Help Ticket Management: Use HEAT call tracking software, to track trouble tickets and service request calls. Resolve approx. 6-10 tickets/week (24-40 tickets/month). ✔Key Workstation Support: Providing general support for all Parks and Recreation workstations, hardware, and application-related issues. Indirectly supporting 600+ staff. ✔Technical Troubleshooting: Troubleshoot hardware/software related issues (e.g. printers, network connectivity, monitors). Show less