Amy Ferguson, MA

Experience

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  Dominic's Ristorante Italiano

  Jan 2010 - Aug 2011

  Hostess

  Greeted arriving guests; monitored the open dining sections of the restaurant as well as the guest waiting list; ensured that the needs of the guests were met while waiting.Held responsible for cash register transactions; answering the telephone; booking reservations.

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  Concordia University, Nebraska

  Jan 2012 - May 2015

  Maintained admission office database according to its proprietary screen format. Contacted prospective students to gauge and encourage student interest; informed prospective students about Concordia University; took information requests over the phone; notified students of upcoming events and reminded students of admission materials and requirements. Produced, published and copyedited athletic programs as well as website photos for the various collegiate athletic events on campus.Managed student worker scheduling held in the fall and spring at Concordia University, Nebraska. Attended all training sessions and meetings; taught the extended orientation portion of First Year Experience; served as a resource for students; graded student papers; encouraged and assisted students in reaching their academic, social and personal goals by referring them to appropriate campus resources and professionals based on individual needs; communicated with instructor about syllabus, midterm grades and final grades.

  • Data Entry

    Aug 2011 - May 2015

  • Admissions Caller

    Jan 2011 - May 2015

  • Sports Publication Manager

    Aug 2013 - Apr 2015

  • Peer Instructor

    Jan 2012 - Jan 2013
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  Concordia University Irvine

  May 2012 - Aug 2013

  Student Affairs Temp

  Assisted in the judicial affairs/student conduct office enforcing community standards and campus codes of conduct. Contributed towards editing and recreating ethical and legal programs/education and mediation for academic and behavioral student concerns and referrals. Organized, assisted, and collaborated with the university executive council in preparing a judicial panel training summer retreat.

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  Lutheran Family Services of Nebraska

  Jan 2014 - Apr 2014

  Assisted the Pregnancy, Parenting, and Adoption counselor at LFS in making arrangements to place children (domestic and international) with permanent adoptive families.Assisted in taking need assessments for both the adoptive parents and children during consultations, home studies, and post-placement visits.Typed, copyedited, and mailed home study and post-placement home study reports as well as monthly LFS adoption reports to various adoption agencies and organizations.Prepared and copyedited adoption information PowerPoint presentations as well as packets for interested pregnancy clients and prospective adoptive families. Show less

  • Mental Health Social Work Intern

    Mar 2014 - Apr 2014

  • Pregnancy, Parenting and Adoption Social Work Intern

    Jan 2014 - Mar 2014
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  Buena Vista Concordia International School

  Jun 2014 - Jul 2014

  ESL Instructor, International Social Work Intern

  Major responsibilities included weekly team building and curriculum planning, leading intensive English lessons with the Chinese students every day, followed by recreation, craft-making and either music or drama. Every Friday the camp held a "Family Friday" event where parents followed their children through camp stations and observed what their children had been learning.Internship learning objectives included: Cultural interaction and engagement in a cross-cultural context while understanding and putting into practice cross-cultural ministry.Not only did the camp and summer school program give myself and other Concordia students the opportunity to witness our Christian faith as a part of our American culture lessons, but also an opportunity to observe and witness different family structures and lifestyles. It was very enlightening to live in this culture and experience how their different societal class structure has a huge impact on the life and privileges people can one day attain in their country. Show less

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  Community Counseling Center, Cape Girardeau, MO

  Jul 2015 - May 2016

  Intensive Level Community Psychiatric Rehabilitation Center Case Manager

  Was held responsible for assisting with the delivery of community support services for clients who were living with chronic and persistent mental illnesses within the Community Psychiatric Rehabilitation Center. Activities included coordination of delivery of mental health services, assessment and resource development and linkage with community.Also provided crisis response to reduce risk of hospitalization of clients that were in crisis and provided backup for various programs within the agency. Show less

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  Concordia University Irvine

  May 2016 - Aug 2016

  University Services Administrative Assistant

  Was held responsible for intercepting calls; managing calendars; assisting with travel arrangements, meeting and event arrangements; preparing reports and data entry; project coordination; internet research; organizing project files; supervising student workers; training and supervising new support staff; and customer relations.Collaborated with University Services to create and institute a University Services Policies and Procedures Manual.

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  Stephen Ministries

  Aug 2016 - Jul 2017

  Ministry Support Specialist

  Assisted in launching Stephen Ministries’ newly published resource, Cancer—Now What?Assisted program staff in customer care relations while marketing and selling Cancer—Now What?Participated in central focus groups as we develop book trailers.Developed procedures and created sales reports for different departments including customer service, market research, operations, and accounting. Held responsible for researching US church denominations and cross-comparing their beliefs to Stephen Ministries publications.Facilitated inquiry church calls and maintained follow-up contact with them.Processed, packaged, and shipped out orders through warehouse operations. Inspected products for defects and damages. Checked, verified, and filled customer invoices. Show less

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  University of Tennessee

  Jul 2017 - Apr 2018

  Admin Specialist II

  Developed and implemented media strategies in support of department's mission statement.Designed, created, and updated printed as well as audio/visual departmental marketing materials.Aligned faculty requests, course demands, and faculty expertise in the creation of course delivery schedules.Was held responsible for undergraduate and graduate recruitment efforts.Evaluated recruitment effectiveness, assessed outcomes, and developed improved processes to achieve goals, complete cost analyses, for recruitment events/travel. Supervised undergraduate recruitment ambassadors.Supervised work-study students. Show less

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  Bethany Christian Services

  Apr 2018 - Jun 2019

  International Adoption Specialist

  Bethany Christian Services' heart is for children. Our mission is to demonstrate the love of Christ by bringing children and families together through pregnancy support, foster care, adoption, refugee, counseling, and many other services. Strengthening families for the well-being of children is our top priority.As the International Adoption Specialist, I conducted quality family assessments, placement and post placement supervision in compliance with agency guidelines and state licensing regulations. I was also held responsible for ensuring the best resources were available for children entrusted for adoption placement. Show less

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  The Well - Community for Women

  Mar 2020 - Aug 2021

  Operations and Community Director

  The Well is a faith-based, nonprofit community for women offering workspace and childcare, along with events to support the local community and our virtual community online. The Well also partners with eight local nonprofits to provide our services (including support groups, mentors, and ongoing education) to women in need (such a sex trafficking victims, victims of domestic violence, women facing pregnancy crisis, and more) through our free scholarship program.As Director of Operations and Community, I was held responsible to meet with members to resolve issues, process membership applications & terminations, and other issues regarding membership.I also planed, coordinated, and led community events on weekly and monthly basis. Show less

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  Flourish Consulting Services LLC

  Aug 2021 - now

  Embryo Adoption Consultant

  As an Embryo Adoption Consultant, I am primarily responsible for reviewing and approving home studies, providing education consultations for embryo adoption recipients, and maintaining third-party mediation services for both recipient and donor families.Flourish Consulting Services LLC is a privately owned personal consulting business that currently functions as the primary provider of social services for the embryo adoption and donation program at the National Embryo Donation Center (NEDC) in Knoxville, Tennessee. Our services include: Home Assessment Review, Open Donation Agreement Mediation, and Consultation; Support to Embryo Donors and Recipients in both open and anonymous embryo donation planning at NEDC. Other services include Post Transfer Third Party Mediation, Infertility and Grief/Loss Support, General Coaching, and Educational Workshops and Trainings. Show less

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  Christ Lutheran School

  Jun 2022 - now

  Admissions Counselor

  Arrange campus tours and conduct information sessions, meet with prospective families, engage with families on social media platforms, collaborate, organize and plan special events for the school.