Experience

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  Evonik

  Mar 2000 - Apr 2007

  Technical support

  First 2 years spent in Help Desk supporting national client base including all facets of software support and break/fix issues utilizing remote control tools (SMS, Dameware), password resets, AS400 troubleshooting, etc. I was promoted to Field Support Technician where I performed, monitored and responded to hardware, software, and network problems utilizing hardware and software testing tools and techniques (SMS, Dameware). Identified problems and resolved hardware/software/network malfunctions; performed hardware/software/network maintenance such as board replacement, cable switching, communications assistance, hardware (CRTs, printers) installation/replacement, imaging of desktops/laptops using GHOST, software upgrades, etc. All facets of any desktop/laptop related hardware and/or software issue. Show less

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  Database solutions, inc

  Nov 2010 - Mar 2012

  Central support coordinator

  Level one support to client base. I was responsible for triaging client issues such as programming and database errors and delegating appropriately to the Software Support Team served as a general overseer of Team to achieve timely issue resolution for client. I was also responsible for periodic data analysis to upper management.

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  Evonik

  Mar 2012 - Aug 2014

  Technical support

  Technical support responding to national client base via an ITIL compliant ITSM tool (Assyst) encompassing various software and hardware. I promptly and effectively diagnose and remedy issues via telephone, RDP and Citrix Portal access, i.e., lotus notes configuration and database administration, VPN connection, file share access, blackberry connection, software installs, and various proprietary in-house programs/systems issues. • Active Directory (ADUC): Account creation & deletion; file permission creation, maintenance & deletion; group creation, maintenance & deletion• Lotus Notes: Account creation & deletion, ID renewal/recertification• RSA Token/VPN: Account creation & deletion• SCCM: Installation of various software• Blackberry: Account creation & deletion• SAP: Account creation & deletion, role assignment Show less

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  Clerk of the circuit court & comptroller, palm beach county

  Jan 2015 - Nov 2015

  Technology specialist ii

  Level 1 and 2 Technical Support via telephone, email and ITIL compliant ITSM tool (Footprints) including but not limited to hardware, software, peripheral and mobile devices, including installations, maintenance, upgrades, imaging/set up and asset/inventory management. Break/fix/troubleshoot all facets of all devices and software. AD security resets, mobile device management.

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  Florida agency for state technology

  Jan 2016 - May 2017

  Cmdb analyst

  Responsible for maintaining accuracy of CMDB (Configuration Management Database) in Cherwell, including adding/retiring assets, reconciling reported asset discrepancies, CMDB audits. Backup support to Report Manager, CSI (Continuous Service Improvement) Manager, and Change Management.

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  Horizon divers

  May 2017 - Feb 2023

  Msdt/shop coordinator

  Scuba Instructor, Sales, 1st Mate for Horizon Divers in Key Largo FL

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  Digital & social media marketing strategist

  Oct 2022 - now

  Marketing assistant
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  Bellomo & associates, llc

  Feb 2023 - now

  Marketing coordinator