Raejohn Francis Sullano

Experience

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  Accenture

  Aug 2006 - Nov 2010

  Senior Software Engineer

  Project: Skywalker Siebel Version: 7.7Siebel Application: Consumer GoodsTeam: AM (Production Support)Role and Description :Major Responsibilities for Functional Support Analyst:• Service delivery within functional area to agreed Service Levels (SLA)• Evaluate and recommend technical solutions through critical analysis of functional requirements• Effective integration of service with other functional application teams• Provides new and unique solutions to Incidents and Problems • Ensure established processes and procedures are followed • Follow appropriate change and control and releases according to agreed standards• Provides guidance and knowledge to less experienced members of the team • Response effectiveness to incoming issues from applications being supported • Resolution effectiveness to incoming issues from applications being supported• Successful implementation of MEs Team: TPME/RE (Senior Developer) Role and Description RE Integration- Provide Table/EIM Mapping- In charge of the EIM Creation and processing- Provide IFB file that shall be use in EIM ProcessRE Tech Arch- In charge of restarting the Siebel Application- In charge of full/Inc compile- Ensure that Siebel Application is up and running3.7 Configuration- Work on the Defect assigned in PT/UAT RE Integration- Provide Table/EIM Mapping- In charge of the EIM Creation and processing- Provide IFB file that shall be use in EIM ProcessProject: Optus FocusSiebel Version: 6Siebel Application: Call CenterProject & Role Description:Level 3 Production Support-Provides 24/7 technical supports for the every environment (DEV-PROD):-Responds to Major Prod Incidents-Investigates issues escalated by Level 2, Service Management or as assigned by Prod Support Manager-Provides workaround, data cleanup or proposed solutions to business.-Responsible for change requests, bug fixes, and implementation in Production-Generate reports (SQL queries) as requested by business Show less

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  Apar Technologies

  Nov 2010 - Oct 2012

  Senior Siebel Batch Consultant

  Project & Role Description:Integration analyst for Siebel Batch and Online.Batch Integration- Siebel EIM- Siebel Field Mappings Identification (Staging Table - EIM Table - Siebel Base Table)- Creation/Update of IFB files- Creation/Update of SQL Scripts- Creation/Update of PL/SQL Scripts- Basic Unix Batch Execution- BIOP interface Execution- Batch performance tuningOnline Integration- Siebel EAI- Creation/Update of Integration Objects- Creation/Update of Siebel Workflows- Creation/Update of Siebel Web Services- Creation/Update of Siebel Data Mapper Show less

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  IBM

  Jan 2013 - May 2018

  Associate Manager

  Siebel Experience:- Manage all Siebel-related enhancements, including Siebel Configuration, Siebel Integration (EAI andEIM), and Order Management.- Provide consultation and support for production issues encountered by the client.- Serve as both a functional analyst and technical developer for all Siebel-related deliverables.- Assist with Siebel-related deployments for system enhancements.- Lead bug fixing and troubleshooting for Siebel enhancement issues.- Prepare and deliver Business Requirement Documents (BRD) and Technical Design (TD) documentsfor clients.- Conduct accurate assessments to ensure effective solutions.- Utilize Agile methodology for all deliverables.Supported the Telecommunications industry.Staffing Manager Experience:- Provide staffing solutions for the Distribution sector, ensuring resource needs are met efficiently.- Serve as the primary point of contact for all project staffing requirements.- Ensure timely fulfillment of staffing needs.Assist in staff planning during the solution phase to align resources with project demands.- Coordinate between the recruitment and delivery teams to streamline staffing fulfillment.- Engage with Executive Committee (Execom) to provide status updates on staffing needs anddeliverables for the Distribution sector.XTEL Experience:- Manage ticket handling and dispatching, ensuring efficient resolution.- Oversee application maintenance, deployment, and support.- Directly report to the Project Manager (PM) counterpart, providing daily updates on reportsand issues.- Review and approve tickets requiring escalation to the L3 Team (Vendor).- Conduct alignment calls with business users as needed.- Ensure 95% SLA compliance for ticket resolution.- Identify and implement continuous improvement initiatives for both the client and team.- Drive Lean Initiatives to optimize business processes.- Deliver all project management tasks on time. Show less

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  Amdocs

  Jul 2018 - Oct 2023

  Software Development Specialist

  - Oversee all Siebel-related International Financial Reporting Standards (IFRS) reports.- Manage and execute all Siebel-related enhancement tasks.- Lead solutioning and assessment for Siebel-related enhancements.- Provide support for User Acceptance Testing (UAT) and System Integration Testing (SIT).- Lead and mentor team members, ensuring efficient collaboration and task execution.- Provide support for the Telecommunications industry.- Supported Telecommunication Industry. Show less

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  Accenture

  Jan 2020 - now

  Associate Manager

  - Lead and support the Project Fusion Data Loader tool.- Serve as an HCM Conversion Developer, providing support for Foundation Objects, Core HR,Absence/Accruals, Worker Documents, and Talent Profiles.- Lead and manage the Siebel and AWS/SRE Level 2 Support team.- Oversee all Siebel and AWS/SRE Level 2 Support tasks, ensuring seamless operations and issueresolution.- Responsible for solutioning and assessment of Siebel-related enhancements.- Handle all priority tickets and escalations related to Siebel.- Report team highlights, risks, and issues to management.-Facilitate discussions with business stakeholders as needed.- Provide support for the Accounting industry.- Directly report project status to management.- Oversee all project management activities except financials.- Successfully managed a team of up to 20 resources. Show less