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Gracy Daniel

Gracy Daniel

Customer Relations Executive

Followers of Gracy Daniel495 followers
location of Gracy DanielDubai, United Arab Emirates

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  • Timeline

  • About me

    Administrative Manager

  • Education

    • Abasaheb Garware College of Arts, Commerce & Science

      -
      Bachelor of Arts - BA Arts

      Bachelors of Arts

    • Savitribai Phule Pune University

      -
      Bachelor of Arts - BA Economics/Psychology

    • The Trinity School

      -
      High School

  • Experience

    • Talera Automobiles Pvt. Ltd.

      Aug 2009 - May 2012
      Customer Relations Executive

      Sensitive to customer needs, Ability to handle customer queries/complaints, Delivery process, CR activities, Customer database management.

    • Ace Perkins. Asset Cars Pvt. Ltd. Jaguar Land Rover

      Jun 2012 - Dec 2015
      Senior Customer Relations Executive

       Attending sales/service calls and understanding customer requirements,  Arranging Appointments & Preparing relevant documents/Pre-orders of customer requirements or concerns PSF Calls – Sales/After sales. Escalating customer concerns to GM & SM. Discuss action plans to resolve concerns. Sharing ideas with the management for customer delight  Service appointment call Sending mails to customers for reminder. Documentation of job cards. Sending mailers to customers on special occasions e.g. Birthday. Anniversary, Festivals - Diwali, New Years etc. Sending follow-up cards to non contactable customers via mail and courierReporting to Customer Relations Head. Handling overall responsibilities relevant to Customer Relations Department and put my sincere efforts in achieving higher Customer Satisfaction. Show less

    • Trinity motors

      Apr 2016 - Mar 2019
      CRM & Marketing / Customer Services

      Priority Relationship Executive/Delivery coordinator/Personal Assistant to Lead Service

    • The Mesh Cowork

      Apr 2019 - Dec 2020
      Manager - Client Relationship

    • Spacelance Office Solutions

      Feb 2021 - Jun 2023
      Center Manager

    • GrowBox Group of Companies

      Aug 2023 - Jul 2024
      Administrative Manager

    • MCK

      Aug 2024 - now
      Administrator

  • Licenses & Certifications

    • Customer Relations Training,