Experience

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  Cybernetic systems

  Sept 2007 - Sept 2009

  Desktop support engineer

  • Visit the client site as per the tickets assigned from help desk and work on the issues related with desktops, LAN, Printers and Applications. Mostly worked on Hardware, OS, Applications, Networks & Printer related issues.Assignments as Resident Engineer 1. MAINI MATERIALS MOVEMENT PVT. LTD.Maintained a Medium Infrastructure of 50+ Desktop PCs and 25 Laptops and its Network from March 2008 to December 2008.2. HEMA ENGINEERING INDUSTRIES LTD.Maintained a Medium Infrastructure of 70+ Desktops, 2 Servers and 5 Laptops and its Network from March 2009 September 2009. Show less

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  Inknowtech

  Sept 2009 - Jun 2010

  Member technical

  • Provide support pertaining to Desktops, Laptops, Networks, Printers and the Applications.• Provide immediate support to the employees for issues related to Projectors, Desktops, Laptops and their connectivity.• Work on daily tickets assigned by the Help desk, priority wise without any escalation and complete it within the stipulated time.• Schedule and update the patches for the PCs regularly.• Maintain the inventory floor wise and update regularly, share the same with Manager whenever required. Show less

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  Hewlett packard global soft pvt ltd

  Jun 2010 - Jun 2014

  Technical solutions rep iii

  • Provide support pertaining to Workstations, Thin clients, Retail Point of Sale Systems, Desktops & Laptops.• Provide immediate support to the contract customers for above mentioned systems.• Log cases for the incoming customer calls and troubleshoot, assist, rectify the issues and dispatch parts for hardware issues with onsite engineer.• Follow up on the cases and complete and close them without escalations.• Assist new employees with the technical troubleshooting and process guidelines.• Create daily and monthly reports of productivity for the entire team and present the Reports to the Service Delivery Manager and Geo Manager. Show less

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  Efi

  Jun 2014 - Jan 2015

  Gss l2 analyst

  • Provide technical support to the company users and clients pertaining to applications.• Configuring and troubleshooting Outlook and Domain Users.• Create priority tickets and troubleshoot issues related to PC, Domain User account rights and business applications.

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  Asap infosystems pvt.ltd

  Dec 2015 - Jan 2017

  Server support engineer – l1

  • L1 support to customers by Phone & Emails for HPE Proliant Servers.• Create priority tickets and troubleshoot customer's issues related to HPE ProLiant Servers.• Collect and analyse the logs from the servers and provide accurate action plan to the customer.• Elevate the critical cases to next level support with required information for the critical issues.• Arrange for any hardware part replacement if required.

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  Convergys

  Jan 2017 - Nov 2018

  Systems engineer 1

  • L1 support to customers by Phone, Email and Chat for NetApp Storage hardware issues.• Create priority tickets and troubleshoot customer's issues related to NetApp FAS Storage.• Troubleshoot different issues related with hardware components such as Controllers, Disk Shelves, IO Modules, Ports (Ethernet/SAS/FC), Drives (SATA/SAS/FC/SSD), Power Supply, etc.• Basic configuration and troubleshooting of RAID, SAN, NAS, etc.• Collect the logs from the system and analyse them and provide accurate action plan to the customer.• Elevate the critical cases to next level support with required information for the critical issues.• Arrange for any hardware part replacement if required by creating Part Requests. Show less

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  Hewlett packard enterprise

  Apr 2019 - Sept 2022

  Technical solutions consultant

  • Deploying HPE MSA Storage out of the box.• Initial configuration of MSA Gen 5 & Gen 6 Storage box• Creating Disk Groups, Virtual Volumes, Mapping of volumes to the hosts, Snapshots, etc.• Testing the installed MSA storage.• Zoning & Firmware Upgrade on Brocade & Cisco FC Switches.• Deploying HPE StoreEver MSL Tape Libraries for backups• Upgrading OS and Patches on HPE 3PAR, Primera & MSA Storage systems.• Chart out a proper upgrade plan and execute the upgrades using them.• Doing preliminary checks to ensure the system can complete an upgrade without any outage.• Doing post upgrade health checks to ensure the array is functioning fine and all hosts connected to the array are able to access their respective LUNs and File Shares. Show less

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  Ibm

  Jan 2023 - now

  Technical support engineer