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Zubair Masudi

Zubair masudi

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location of Zubair MasudiPune, Maharashtra, India
Phone number of Zubair Masudi+91 xxxx xxxxx
Followers of Zubair Masudi533 followers

  • Timeline

    May 2006 - Jun 2007

    Jr System Administrator

    WNS Global Services
    Jan 2007 - Apr 2011

    Sr. Technical Associate

    TechMahindra
    Jul 2007 - Apr 2011

    Sr. Tech Support/Change-Config Management

    Tech Mahindra
    May 2011 - Apr 2012

    Specialized Sr Infrastructure Engineer

    Mphasis
    Apr 2012 - Sept 2020

    Project Lead

    Sears Holdings Corporation
    Pune Area, India
    Current Company
    Sept 2020 - now

    Customer Engagement Manager

    Tietoevry
    Pune, Maharashtra, India

  • About me

    Customer Engagement Manager at TietoEVRY. A creative individual who leads the team of innovation and technology. AIOPS Driven Service Management. Process Automation. ITSM/ITBM/ITOM.

  • Education

    • University of pune

      2000 - 2005
      Mcs computer science first class

      Activities and Societies: MCSE, CCNA, A+, ITIL, ISO 20000, COBIT5, PMP.

    • Savitribai phule pune university

      2000 - 2005
      Master's degree computer science

      Computer Science

  • Experience

    • Wns global services

      May 2006 - Jun 2007
      Jr system administrator

      System Administration

    • Techmahindra

      Jan 2007 - Apr 2011
      Sr. technical associate

      Senior Technical Associate

    • Tech mahindra

      Jul 2007 - Apr 2011
      Sr. tech support/change-config management

      Senior Configuration Analyst

    • Mphasis

      May 2011 - Apr 2012
      Specialized sr infrastructure engineer

      Implementing HPSM for ITSM Projects.

    • Sears holdings corporation

      Apr 2012 - Sept 2020

      I am working as an Service Management Consultant for almost four years. I have specialization in Change, Release, Service Asset and Configuration Management. I am an ITIL 2011 Expert and also COBIT 5 Foundation Certified. I am a PMP Trained candidate and have managed successful deliveries of several small projects. I have played an important role in achieving the ISO 20000 certificate for this organization. I have completed ISO 20000 Implementer/Internal Auditor certificates as well.

      • Project Lead

        Apr 2012 - Sept 2020

      • ITIL Consultant/Project Lead

        Apr 2012 - Aug 2020

    • Tietoevry

      Sept 2020 - now

      Currently working as an ITSM Consultant as a contractor for a reputed firm, TietoEvry.

      • Customer Engagement Manager

        Apr 2023 - now

      • ITSM Consultant

        Sept 2020 - Jul 2023

  • Licenses & Certifications

    • Itil expert, iso 20000 implementer, pmp trained, cobit5 foundation.

      Jan 2013