Stacey Lainez

Experience

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  Bed Bath & Beyond

  Jul 2015 - Sept 2016

  Sales Associate

  I would make sure the customer knew they were my first priority. Always made sure the customer left the store satisfied and wanting more. I was in charge of keeping the storefront clean. I would take out the trash, recover and take care of customers.

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  JOANN Stores

  Jul 2017 - May 2020

  Manager

  • Managed all store opening and closing procedures to uphold optimal presentation and conditions, and implemented streamlined processes resulting in a 20% decrease in customer wait times during peak hours.• Effectively managed the handling, accurate counting, and timely finalization of deposits, resulting in a 5% reduction in errors and discrepancies.• Assigned, prioritized, and delegated tasks and responsibilities of up to 6 employees in a single shift.• Implemented a structured program for new hires, and achieved a 90% successful integration rate. Show less

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  Big Lots

  Jul 2017 - Jul 2018

  Sales Associate

  I was a cashier. I also helped unload stock from the truck. I would spend time recovering the aisles and make sure that everything was in a perfect state. I would always take out the trash and keep the registers in a clean state.

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  State Farm

  Jun 2020 - now

  Service Manager

  • Achieved over $400k+ in sales revenue, contributing to significant profit for State Farm.• Received over 20+ exceptional Google reviews from satisfied customers.• Sold a $33k policy to a policyholder. – 03/28/2024.• Resolved complex inquiries, achieving 95% satisfaction, and cutting resolution time by 40% through tailored solutions.• Successfully acquired licenses in insurance, driving revenue growth and fostering key partnerships.• Ranked within the top 20 out of 19,000 State Farm offices for Business Insurance.• Led initiatives to increase customer retention, resulting in a 5% decrease in churn rate.• Analyzed data, pinpointing areas for enhancement in customer service operations and improving efficiency by 20%.• Recipient of Presidents Club and Chairman's Circle awards for 3 years straight, demonstrating outstanding performance and significant contributions to company success.• Trained over 3 new employees on company policies and procedures, maintaining consistency and adherence to company standards. Show less