Experience

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  Retail management

  Jan 2003 - Jan 2012

  Retail management

   Audit personnel files, background screening on potential employees,  Evaluation on performances as well as employee counseling and accountability Handle incoming and out going mail, operate multi-line phone system, screen, document incoming and out going calls Operate and maintain the front office, appointment scheduling for interviews Supervise store operations, Store orders, freight flow and merchandising, Maintain and analyze sales analysis, store payroll and inventory control. Train personnel in store operations such as cash handling, cashier audits, time management, delegating, and proper planning; Give special training in freight flow, unloading trucks and inventory control as well as safety training and loss prevention. Show less

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  Buysmartstoreswholesale.com

  Jan 2010 - Aug 2013

  Owner ceo

  Overall Management.

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  Financial institutions

  May 2012 - Feb 2014

  Customer service manager

   Responsible for the day-to-day operations,  Coaching and development of a team of representatives whose primary function is to provide high quality customer service.  Respond to telephone inquiries,  Investigating customer requests and problem solving.  Ensures the representatives are actively expanding existing customer relationships and meeting their defined sales goals by cross-selling products and services or referring customers to appropriate sales staff.  Indirectly manages all other Call Center Personal Bankers in the site location. Conduct interviews of potential candidates. Provides leadership and direction by communicating and carrying out department goals and vision. Collaborate with others to meet objectives. Building and deepening the relationship with customers and across business lines. Show less

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  Finance

  Feb 2014 - May 2015

  General manager

  • Responsible for day to day account management activities, and consumer lending.• Manage all store operations to ensure that sales transactions, customer payments and collection activities are properly performed in accordance with the Company’s operations procedures and all applicable laws• Increase store profitability through customer relationship development, community involvement, marketing, soliciting new business sources, employee training and managing all store operating expenses.• Coach, lead and develop all team members for the store to maximize their performance potential.• Direct, prioritize, delegate and supervise the work of all store employees.• Determine and/or approve loan values based off of a comprehensive vehicle appraisal.• Interview and hire qualified candidates for position openings as well as train and retain current staff on company policies and operational procedures.• Prepare and analyze daily, monthly and other company reports, and communicate information necessary to various levels of management Show less

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  Banking

  May 2015 - now

  Commercial loan service manager

  Commercial Loan Supervisor (Collateral)• Manage workflow.• Identify training issues, and continuous improvement initiatives.• Train, coach, and evaluate employee performance.• Review daily work for accuracy and completeness; prepare productivity reports for management.• Resolve routine customer service issues.• Prepare reports for various departments and management as requested.• Oversee document processing of Insurance for Real Estate, and Contents. (Including Flood)• Oversee the processing of UCC’s, Stocks, Bonds, Life Insurance, CD Holds and Tax Tracking.• Oversee the Imaging process consisting of Scanning, QCing, and Filing. Show less