Experience

• 

  Gamestop

  Jul 2001 - May 2003

  Sales, customer service, cashier

  Selling new and used video games, equipment and game periodicals. Stock and restocking video games. Testing new games.

• 

  Cinema saver 10 theater

  May 2003 - Aug 2005

  Guest services

  • Box Office Sales• Stocking shipments of supplies • Maintained one-on-one contact with customers at concession counter • Cashier

• 

  Proxim wireless

  Apr 2006 - Nov 2006

  Wireless concierge

  Duties include Telesales, contacting potential customers regarding any projects regarding Wi-Fi and referring leads to the more technical Inside Sales GroupRegular use of Microsoft Excel, www.salesforce.com, Microsoft Outlook and Five9 Auto dialer

• 

  At&t

  Mar 2007 - Nov 2008

  U-verse dispatcher

  AT&T is a global Telecommunications Company that employs over 20,000 workers AT&T provides Cellular, Landline, Voicemail, U-Verse and Dish technology • My responsibilities were answering a high volume of calls, internal and external on a daily basis for the U-Verse product. Responsible for scheduling and maintaining a high volume of customer appointments and dispatching to available technicians in the field. Responsible for closing out dispatched work order tickets • Direct contact with Field Managers, Tech Support, Home Solutions, etc. • Dispatcher for U-Verse Technicians • Major use of Microsoft Excel, Microsoft Word, CenterGTO, DISC, and Clarify CRM• Received Certificate of Adherence for Outstanding Performance Exceeded 98.8% while performing dispatch job which was First Place in the department Show less

• 

  Google

  Nov 2010 - Jun 2015

  Security operator for Google global locations.Dispatched security officers for patrols & alarm checks• CCTV Monitoring for 8+ Locations, on-site and off-site, including out-of-country locations• Alarm acknowledgement & clearing with C*Cure systems• Global security monitoring for several centers worldwide• Video Investigations• Maintained direct contact with security supervisors, guards, etc. • Badging: helping Google employees across the country with badge clearances, badge disabling & enabling, etc. Show less Dispatched security officers for patrols & alarm checks• CCTV Monitoring for 8+ Locations, on-site and off-site, including out-of-country locations• Alarm acknowledgement & clearing with C*Cure systems• Thorough knowledge of Radio 10 codes • Global security monitoring for several centers worldwide• Video footage scrubbing • Maintained direct contact with security supervisors, guards, etc. • Badging: helping Google employees across the country with badge clearances, badge disabling & enabling, etc. Show less

  • Badging Officer, AlliedBarton Security Services

    Oct 2014 - Jun 2015

  • Badging Specialist, Security Industry Specialists, Inc.

    May 2012 - Nov 2014

  • GSOC Operator, Security Industry Specialists, Inc.

    May 2011 - Dec 2012

  • GSOC Operator, AlliedBarton Security Services

    Nov 2010 - May 2011
• 

  Nvidia

  Jun 2015 - Jun 2019

  Global Security Operations Center (GSOC) Lead Operator for NVIDIA Local, Domestic, and Global locations.- Responsible for viewing and monitoring the video surveillance television monitors for unauthorized and/or unsafe actions.- Responsible for monitoring the access control system computer for visible and audible alarms.- Responsible for the proper operation and monitoring of all life safety, gas storage, access control and loss prevention systems and related subsystems.- Must be able to prioritize alarm criticality and utilize available resources effectively.- Dispatch security personnel as required in the event of security or safety alarms, security systems service calls, and emergency response dispatches.- Interact with a variety of persons including: corporate personnel, visitors, public safety officials, employees and the general public.- Enforce client policies and procedures.- Maintain Key Control.- Notify, assist, and direct emergency personnel as necessary.- Dispatch patrol as needed.- Complete job related forms and/or logs and incident reports as needed.- Participate in testing of security system on regular maintenance schedule.- Observe and report all unusual activity.- Report all building utility and service issues as observed and instructed to facilities.- Monitor the movements and locations of all account security personnel in order to expedite service requests, and emergency response and to ensure employee safety.- Responsible for proper operation and monitoring of all security telephone, paging, radio, and intercom communication systems.- Provide training for new security operations center personnel.- Provide supervisor coverage when needed. - Creating and maintaining documents for shift passdowns. Show less Security Intelligence Operations Center (SIOC) Operator for NVIDIA Local, Domestic, and Global locations.- Responsible for viewing and monitoring the video surveillance television monitors for unauthorized and/or unsafe actions.- Responsible for monitoring the access control system computer for visible and audible alarms.- Responsible for the proper operation and monitoring of all life safety, gas storage, access control and loss prevention systems and related subsystems.- Must be able to prioritize alarm criticality and utilize available resources effectively.- Dispatch security personnel as required in the event of security or safety alarms, security systems service calls, and emergency response dispatches.- Interact with a variety of persons including: corporate personnel, visitors, public safety officials, employees and the general public.- Enforce client policies and procedures.- Maintain Key Control.- Notify, assist, and direct emergency personnel as necessary.- Dispatch patrol as needed.- Complete job related forms and/or logs and incident reports as needed.- Participate in testing of security system on regular maintenance schedule.- Observe and report all unusual activity.- Report all building utility and service issues as observed and instructed to facilities.- Monitor the movements and locations of all account security personnel in order to expedite service requests, and emergency response and to ensure employee safety.- Responsible for proper operation and monitoring of all security telephone, paging, radio, and intercom communication systems.- Provide training for new security operations center personnel. Show less

  • Global Security Operations Center (GSOC) Lead Operator, G4S

    Mar 2016 - Jun 2019

  • Security Intelligence Operations Center (SIOC) Operator, Red Five Security

    Jun 2015 - Mar 2016
• 

  N.a. shade & associates, llc

  Jun 2019 - now

  - Account processing in CINC systems- Data entry into Sage 100 accounting software-Monthly Account Closing & Billing-ACH clerk for vendor payments-Prepare corporate bank deposits & deliver to bank-Phone operator & corporate message recorder-Managerial Assistant Accounts Receivable Clerk for HOAs-Data entry into Sage 100 accounting software-Monthly Account Closing & Billing-ACH clerk for vendor payments-Prepare corporate bank deposits & deliver to bank-Phone operator & corporate message recorder-Managerial Assistant

  • Accounts Receivable Supervisor

    Mar 2022 - now

  • Bookkeeper

    Jun 2019 - now