Experience

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  Philip morris international

  Apr 1998 - Sept 2007

  Regional sales info analyst

  Responsible for: - software and maintenence;- end-user support of some departments (Public Relations, Sales & Marketing);- data analise of the Sales & Marketing department;Experience in:- development and maintenance of special software (merchandising, logistic, distribution, etc.);- creation of training courses- analysis of the market information in the tobacco market

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  Epam systems

  Apr 2008 - Apr 2018

  - Leading of the Support Team who supported Content management system, 100 websites and 500 users- Building support processes from scratch: Event Management, Incident Management, Problem Management, Request fulfilment, Access Management- Controlling SLA to meet service level- Monitoring the team KPI on a daily basis to understand trends and take action upon- Leading of the Service Desk, managed multi-cultural engineers from Russia, Kazakhstan, Ukraine and Belorussia- Conducting user training - seminars and webinars- Creating User guides, video lessons and other training materials- Providing ITIL v3 Foundation training Show less

  • Project Team Leader

    Jan 2014 - Apr 2018

  • Support Team Lead

    Apr 2008 - Dec 2013
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  Analiza education center

  Jan 2023 - now

  Data analyst