
Jacqueline Sobrino
Psychiatric Technician

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About me
Assistant Director, PMO Process Development and Implementation at Universal Creative
Education

California State University-Northridge
2008 - 2012Bachelor’s Degree Sociology
Experience

Northern Virginia Mental Health Institute
Jan 2009 - Jan 2011Psychiatric Technician• Worked as a member of a team of medical staff providing care for 25-30 clients• Organized and ran group activities and programs for clients to aid in their recovery• Provided evaluation, assessment, treatment and discharge planning for patients• Responded to emergency medical situations and provide crisis intervention

Access Healthcare Associates
May 2012 - Sept 2013Patient Care Coordinator• Assembled medical charts and maintained them for continued use• Hands-on experience in handling pre-admission screening and other related clinical procedures• Successfully introduced new ways of managing patient information in order to become more efficient in a mobile practice• Managed a census of over 500 patients on a daily basis• Responsible for training all new employees• Maintain running schedule and time management for two to three practitioners

Universal Creative
Sept 2013 - now• Provide management of the existing project management tool, PMWeb including development, training, and roll-out of additional project management modules available within the program • Identify areas for improvement by developing best practices, identifying areas of concern, functionality, and efficiencies attainable through process alignment and/or improvements • Manage development and implementation of PMO Training Curriculum with training scheduled at phase specific intervals for need based trainings, creating a new training program which encompasses all divisions within Creative • Partner with Business Analytics and Industrial Engineering to support the development, rollout, and adoption of BI Dashboards to visually display project health Show less • Provided management of the existing project management tool, PMWeb including development, training, and roll-out of additional project management modules available within the program • Managed direct reports by assisting in the development and maintenance of training materials for various project team members regarding the project management system and contracting process • Identified areas for improvement by developing best practices, identifying areas of concern, functionality, and efficiencies attainable through process alignment and/or improvements • Managed development and implementation of PMO Process Handbook Show less • Work with finance, contracts and project teams at project startup to identify processes that require variance on a case-by-case basis. Provide project coordinator support until projects are fully staffed and team is trained. Provide ad hoc Prolog support to all projects when a coordinator is either out of office, has not yet been hired or needs temporary assistance with workload. • Conduct group training sessions for both coordinators and RIs (responsible individuals) to teach the policies and procedures used within Universal Creative. Hold training sessions on a routine basis. In addition, perform one-on-one training sessions immediately after hiring or if further clarification is needed. • Identify standard operating procedures to be used by Coordinators and RI’s for each of the following: Contracts, Directives, Change Orders and Shopping Carts. Work with existing coordinators to ensure consistency in operating procedures across all projects. Work closely with project teams to continuously identify areas for improvement in the project administration function. Act as liaison to finance and contracts to assist with review / implementation of new policies and procedures. • Work closely with Human Resources to more accurately define the Prolog Coordinator role and identify prerequisites. Actively participate in the hiring process – reviewing resumes, interviewing candidates, etc.• Work w/IT to learn Prolog functionality in order to assist with database cleanup and Standardization Company wide. Identify process improvements and make necessary database changes as needed. Develop new database tools for Coordinators to use as needed.• Understand and actively participate in Environmental, Health & Safety responsibilities by following established Universal Orlando policy, procedures, training and team member involvement activities. Show less • Initiates and manages action items and processes in Prolog. • Coordinates Engineering/Technical, Facility, Creative, Finance and Legal groups to ensure full information integration within the entire project team and reviews all project status data as received in order to report status updates to Project Management on an on-going basis.• Identifies ways to improve efficiency/accuracy of project documentation process.• Partners with Legal Department to communicate with contractors/vendors as needed by providing project updates, scope revisions and schedule changes.• Partners with Finance to ensure accurate commitment of project expenditures and to administer invoicing and payments.• Prepares overall project correspondence. Show less • Works in coordination with project team, finance department, and contracts department to complete construction projects – serves as a point of contact from project initiation to completion• Works with project team members, clients, and vendors to coordinate activities, meetings, invoicing, contract writing, and deadlines• Processes paperwork to create and make changes to contracts, purchase orders, work requisitions, and badges for vendors• Maintains filing system and calendar for Project Director and project team• Manages office supply orders Show less
Assistant Director, PMO Process Development and Implementation
Jan 2023 - nowSenior Manager, PMO Process Development and Implementation
Apr 2020 - Jan 2023Manager Project Administration
Sept 2018 - Apr 2020Project Adminstration Specialist
Jun 2017 - Sept 2018Project Coordinator
Jun 2016 - Jun 2017Administrative Coordinator
Sept 2013 - Jun 2016
Licenses & Certifications
- View certificate

Egnyte Collaboration Essentials
EgnyteMar 2025 - View certificate

Smartsheet Essential Training
LinkedInDec 2022 - View certificate

Egnyte Collaboration Essentials
EgnyteMar 2025
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