Randal Mauch

Experience

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  Shepherd of the Valley Lutheran Church

  Jan 1987 - now

  Musician
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  Comcast

  Jan 2001 - Jan 2003

  Broadband Sales and Service Technician

  • Won high sales award each month by educating customers (up-selling & cross-selling)• Completed Twin Cities quota scheduling project –three weeks ahead of given time frame• Independently prioritized High Speed Data, Telephony, and Video products service calls• Successfully resolved escalated customer problems by assessing customer needs and providing alternative solutions

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  ACE Network Consulting

  Jan 2002 - Jan 2009

  Principal Consultant

  • Provided Information Technology Solutions, based around computer network infrastructure, to client from the small business to enterprise sectors.• Increased revenue to nearly $500k in 5 years by instituting policy of exceeding customer expectations• Grew IT Consulting business from 4 to 8 staff members• Performed evaluations including Site Surveys and Client Assessments• Installed and troubleshooted hardware, software and security solutions for business clients• Managed network projects at the small business and enterprise levels• Conducted Help Desk Services and Customer Education during network migrations• Standardized project documentation process for clients Show less

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  Unipower Corp

  Jan 2009 - Aug 2014

  Production Supervisor

  • Coordinate projects regarding product, personnel and procedures• Negotiate with vendors concerning price and availability of tools and supplies• Troubleshoot, analyze, and resolve quality control issues with biomedical products• Assist IT with server, workstation, network, peripherals, and phone issues• Develop professional marketing materials, document technical procedures and train new staff • Research new markets for existing products and develop database of potential customers • Handle incoming sales inquiries and account management in MAS90 database• Program, operate, and maintain Branson sonic welders, Cadex analyzers, and Eubanks electronic wire and shrink wrap machines Show less

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  J Edison Group

  Aug 2014 - now

  Project Technician

  • Implement solutions for Communications, Security, and Entertainment Systems• Customize projects to meet changing customer requirements and company standards• Develop procedural task breakdown with project team for efficient workflow• Assess and implement Quality Control with regards to installed products at client site

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  Dispute Resolution Center

  Feb 2015 - May 2020

  Mediator

  • Facilitate settlement negotiations in civil and housing courts• Speak publicly to inform court attendees of the benefits of settling cases through mediation• Present options available through mediation to participants• Draw up Memorandums of Agreement to be entered in court records

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  Uber/Lyft

  Mar 2016 - Oct 2017

  Driver