Experience

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  Measom dryline

  May 2006 - May 2007

  Project manager

  On site project and commercial management. Managed labour and payment of operative wages for up to 15 personnel. Reported on progress, recording construction variations and calculating the future work outline.

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  Uk trade & investment

  May 2007 - Jun 2008

  Customer relationship management (crm) systems co-ordinator

  Owned the roll out and training of a new CRM system used by over 120 colleagues in 9 locations across the US. To drive adoption, I developed a new management information reporting system which measured UK company trade successes and US company investments in the UK. Collaborated with senior management team to produce in depth data reports against targets to track progress.While working full time Monday to Friday, I studied during evenings and weekends to achieve my Diploma in International Business from Cambridge University. Whilst of course enjoying life in New York and all the sport and live music that comes with it. Show less

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  E.on uk

  Jul 2008 - now

  Driving E.ON’s ambition to be digital first. I created our first internal communications digital strategy focusing on culture, engagement, innovation and analytics. I lead a team of four to deliver our ambitious goals.Successfully launched a social collaboration and communication platform, bringing together the tools colleagues needed to do their job with the social features they’re used to in their home life – ensuring E.ON is seen as a innovative and digital led organisation. We’re now working on improving our social maturity within E.ON with 75,000 colleagues across 15 countries.Maximise current tools while innovating exciting digital tools that benefit our Internal Communications team and the wider business. Focusing on tailoring communication to specific audiences, supporting senior leaders with their digital brand and ensuring colleague and customer voice is raised throughout the organisation.Testing ground-breaking ways to use digital platforms to improve senior leadership visibility and communication to a wide range of colleague audience groups during times of large organisational transformation and COVID impacts. Show less Over a three year period I partnered a variety of areas, including our Residential, Business to Business and Accelerate (transformation programme). Managed the alignment of communication channels, messaging and direction in line with our customer issues, Group and UK strategy. Advised leaders and programme teams on best practice and approach on communication to ensure colleague commitment at all levels. Led my first virtual team to close our UK strategy with a multi-channel campaign to build pride and set path for strategy evolution.One of my highlights was the delivery of a Solutions Expo for 800 leaders over two days, bringing our transformation to life for the business, our customers and colleagues. Engaging leaders by showing the journey in a tangible format. Show less Lead communications and engagement activity within the Marketing function. Partnering the Marketing leadership team to deliver strategic communication and build colleague advocacy of our products and services in the UK.Engaged colleagues in UK wide change programme to ‘reset’ relationship with customers. Ensured colleagues had opportunities to get involved, advised workstream leaders on best practice for communications and engagement.Led communication for two integrated campaigns. Aligned Internal Communications, PR, Marketing and Brand agency to engage colleagues through multiple channels, including film and physical environment.Developed an internal story bringing the customer to life for colleagues. Used activities and initiatives to cement a customer focused culture, communicating a consistent and coherent story that linked to our UK strategy. Show less Managed channels and engagement activities for office and field based colleagues across the UK retail business, ensuring engaging, interactive, simple communication that was fit for purpose.Business Partner for our start-up business (IGNITE) from its creation to closure. Encouraging employee advocacy and engagement over the two year period. Controlled all internal activity for product launches such as solar programmes.Led the initial communication activity to launch Net Promoter Score (NPS) team and programme in the UK. Worked with our external agency and team to improve awareness and get front line colleagues to become advocates and ensure this new measurement method embedded well over time. Show less Project co-ordinator for the new E.ON brand personality. Created and tracked project plan and managed roll out across the UK business.Supported business contacts in communication style and approach which supported the brand identity, ensuring consistency of message and feel. Aided the budget planning for E.ON’s Brand and Communications, a multi million pound budget split over six teams. Worked alongside senior management team and finance to forecast and track over a two year period. Show less

  • Internal Communications and Engagement - Digital and Channels Manager

    Jul 2016 - now

  • Internal Communications and Engagement Consultant

    Aug 2013 - Jul 2016

  • Internal Communications and Engagement Senior Executive

    Jan 2012 - Jul 2013

  • Communications and Engagement Executive

    Sept 2009 - Dec 2011

  • Brand and Communications Co-ordinator

    Jul 2008 - Aug 2009