Muhammad Faisal

Experience

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  DWP Group

  Aug 2005 - Nov 2006

  Information Technology Support Engineer

  • Provide full support and solution for Microsoft products.• Providing Symantec Antivirus and Net backup support• Installation/Maintenance of Dell servers.• Configuration/Maintenance of SAN Devices• Maintaining Large Scale Networks (more than 500 nodes)• SAN and DAS Clustering• To maintain all of the IT equipment support, inventory and repair.• Coordination with other backend teams and vendors for the issues.• To provide support to the desktop and laptop domain users on daily basis.• Wired and wireless network configuration and troubleshooting.• Application Support for the users for Microsoft, VPN applications and other department related applications.•To provide Remote Assistance, Remote Desktop Connection and VPN facility Configuration and Troubleshooting to the users. Show less

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  Al Taafuf Company for Electrical Works (STS)

  Apr 2007 - Jan 2020

  IT Manager

  • Plan, implement, and maintain IT infrastructure components, including servers, networks, storage, and virtualization technologies.• Configure and maintain the organization's network infrastructure, including routers, switches, firewalls, and wireless access points.• Implementing and maintaining backup strategies, disaster recovery plans, and business continuity procedures. • Implement and maintain IT security measures to protect the organization's infrastructure and data.• Virtual machine provisioning, management, and performance optimization with VMware and Hyper-V.• Project planning, resource allocation, and coordinating with stakeholders.• Managing Microsoft Exchange servers and Office 365 accounts.• Ability to communicate effectively with technical and non-technical stakeholders, work in a team environment, and provide user support. Show less

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  Care Rtkl Company Limited

  Jan 2009 - Jun 2015

  IT Consultant

  • Installation and configuration if IT Infrasructure• Network support• Software support• IT procurment• Remote and onsite support• Managing servers and Backups• Managing Office 365 mailboxes

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  Development Works Company

  Feb 2020 - now

  IT Manager

  • Developed and executed the organization's IT strategy to align with business objectives, resulting in improved operational efficiency and cost savings.• Oversaw the IT budget, managing expenditures and ensuring optimal allocation of resources for hardware, software, and services procurement.• Successfully managed, migrated, and provided training and support for ERP applications.• Led a team of IT professionals, providing guidance, training, and support to foster a high-performing and collaborative work environment.• Managed and successfully delivered multiple IT projects, including system upgrades, network expansions, and software implementations.• Implemented IT governance frameworks and policies, ensuring compliance with industry regulations and data security standards.• Established and maintained strong vendor relationships, negotiating contracts, managing Service Level Agreements (SLAs), and ensuring quality deliverables.• Developed and implemented robust IT security measures, including access controls, vulnerability assessments, and incident response protocols, resulting in enhanced data protection and minimized risks.• Oversaw the management and maintenance of IT infrastructure, including servers, networks, and data centers, ensuring high availability, performance optimization, and disaster recovery preparedness.• Provided user support and troubleshooting expertise, resolving complex IT issues and ensuring timely resolution to minimize downtime and maximize productivity.• Collaborated with business stakeholders to understand their technology needs, providing guidance on IT solutions, and aligning IT initiatives with organizational goals.• Regularly communicated IT updates, initiatives, and challenges to executive management, fostering transparency and ensuring alignment between IT and business objectives.• Conducted regular drone flights to capture aerial footage, ensuring accurate documentation of construction progress. Show less

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  KASB Capital

  Apr 2020 - Dec 2022

  Information Technology Administrator

  • Oversaw the management and maintenance of IT infrastructure, including servers, network, and data center.• Managing operating systems, including installation, configuration and troubleshooting.• Maintain the organization's network infrastructure, including routers, switches, firewalls, and wireless access points.• Maintaining backup strategies, disaster recovery plans, and business continuity procedures.• Implemented IT governance frameworks and policies, ensuring compliance with industry regulations and data security standards (CMA).• Provided ongoing support and troubleshooting for CRM application, resolving technical issues promptly to minimize downtime and ensure smooth functioning of critical business operations. Show less